We bought both the washer and dryer less than a year ago. The washing machine started out okay, but within a few months became so loud it sounds like an airplane is landing in our house. It is absolutely unbearable. The dryer has never dried well from the start. Our old dryer that had rust on it dried better. The new Samsung dryer, nearly every load has to be run through twice or it's damp. Don't even get me started on blankets. We got this set for its larger capacity, so it can handle larger blankets. But any queen or king size blanket fails to properly rinse and spin in the washing machine. I have to stop the cycle after I notice it gets stuck on "spin" for 30 minutes or so. Then take it out, dripping wet and often soapy, untangle the inevitable ball it becomes every time, then put it back in on "rinse and spin". Then when I dry it, same thing. Untangle the inevitable "big blanket mass" these machines create without fail, and put the blanket back in. It is not unusual for me to have to put the same blanket in up to 3 times to dry it. I also agree with the review that the controls are not well lit. Even the power button is impossible to find in a room that isn't well lit because the lights don't even come on when the door is open. You'd think the door of the machine being open would automatically trigger the lights, even if only for a couple of minutes so you could see to start the load. Please don't bother with the obligatory "troubleshooting" reply. My problems with running these machines are not with my inability to operate them. These products are simply poor quality.

[This review was collected as part of a promotion.] I got this as a replacement for another Samsung Washer. This washer is the best washer that I have ever owned. The automatic features are great. It has a cycle for just about anything you might want to wash

[This review was collected as part of a promotion.] So far so good... did notice that when you use water in some areas this will consider the laundry dirtier than it is. Maybe an issue with hardness? Otherwise the AI modes are nice but unnecessary. The ability to fill up a reservoir with detergent and automatically add it is nice. Cleans laundry well overall. Seems energy efficient. Like that you can control it from the family hub. And it's quick. AI isnt really super helpful but it's a reliable and nice looking washer.

[This review was collected as part of a promotion.] Pretty looks, auto detergent capacity functions are really awesome. This product can sense soil level, load size and automatically adjusts the wash settings. Has super speed wash features which I feel pretty helpful

[This review was collected as part of a promotion.] I love the Bespoke washer that I recently bought. It is great for larger items. I particularly like that it automatically feeds in the detergent and softener. So much neater than having to fill and spill.

[This review was collected as part of a promotion.] I bought the Navy Blue Bespoke 5.3 cu ft. washer. It is large enough to wash king sized bedding. I shopped specifically for energy star appliances and I like that this washer is energy star. I bought the matching pedestal and it looks great in my laundry room. I have the smart things hub and pairing the machine was easy. I can program my settings in my phone and send to the machine.

[This review was collected as part of a promotion.] This has been a great Washer. The sensor in this unit work really good. Water use seems to be minimal, but the cloths definitely come out washed. Washer will give you how long it will take to wash a load. The app is wonderful with this as you can get updates when the wash is complete. Clothing comes out more like damp and not soaking wet. I would definitely recommend this washer!

[This review was collected as part of a promotion.] I bought this when it launched and so glad that I did. This washer is absolutely stunning and almost an art piece for the Laundry Room. The opti wash automatically senses soil/weight to understand how much water/detergent to dispense. I can get my laundry done quickly and efficiently. I love doing laundry again!

[This review was collected as part of a promotion.] I bought this Bespoke Washer a couple of months ago and I can't deny the fact that the product itself is just seamless and perfectly fits in my smart home. I love the features and the AI technology that is truly functional in my experience so far. I would highly recommend this product to anyone looking to upgrade and enjoy the best functional features on the market.

[This review was collected as part of a promotion.] Bought these Samsung washer and dryer to replace the old set. The modern look and touch screen are highly recommended on top of ultra capacity, which reduces the total loads of laundry for my family. We downloaded the app and can now remotely operate, which is very convenient while we work on other house chores.