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Customer reviews for Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash for
Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash
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4.6 out of 5 stars
stars549 ratings549 reviews
  1. 5 stars80% (438)
  2. 4 stars12% (67)
  3. 3 stars3% (15)
  4. 2 stars1% (7)
  5. 1 star4% (22)

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Showing 41-50 of 549 reviews
Aug 2, 2025
Anonymous
1 out of 5 stars review

Do not recommend. So many issues and no resolution

I purchased the Bespoke 5.3 cu. ft. Ultra Capacity Front Load Washer. Unfortunately, within the first two weeks the unit completely failed and had to be replaced. The replacement then began making loud metallic noises during operation. Despite multiple attempts to resolve the issue, the noise persisted. Most recently, the washer failed to drain due to a malfunctioning drain pump—which makes it completely unusable. I expected much higher reliability from this model and was disappointed by the repeated performance issues.

Review from Samsung US
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reply from Samsung Care

Greetings! Thank you for sharing your experience—it’s completely understandable that this has been frustrating, especially when expecting dependable performance from your new washer. The repeated disruptions you’ve described are certainly not what we’d hope for, and it’s clear the experience hasn’t met expectations. To move things forward, the best next step would be to schedule a visit from a qualified technician. They’ll be able to inspect the washer and determine the necessary steps to restore full functionality. You can use the link below to set up an appointment: Repair Services: https://www.samsung.com/us/support/service/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150241639 to help our team pull up your information. Leo

Aug 5, 2025
Cammie
5 out of 5 stars review

The Future of Laundry Has Entered the Chat.

[This review was collected as part of a promotion.] This washer doesn’t just clean clothes....It analyzes them like a fabric therapist. My socks have never felt more seen. The AI OptiWash figured out my habits faster than my ex, and the brushed navy finish? Let’s just say… if luxury had a rinse cycle, this would be it. Laundry used to be a chore. Now it’s a Bespoke experience. 10/10 .... would let this machine gaslight me into folding towels I didn’t even wash.

Review from Samsung US
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Jul 3, 2025
Adrian T
1 out of 5 stars review

Hello, these washing machines have a factory defec

Hello, these washing machines have a factory defect regarding the quality of the door seal! I have 2 Samsung washing machines (one 6 mounths old) - identical door (different models), and with both I had the same problem. I leave a picture as an example. The door seal loses its elasticity and breaks

Review from Samsung US
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reply from SEA Care

Hi Adrian T, We know how you feel about your washer. We would gladly help you. We recommend contacting our Samsung Parts Team at (800) 627-4368. They are available Monday through Friday from 9:00 AM to 6:30 PM EST to assist with door seal replacements for your unit. They can verify the compatibility and availability of the parts and accessories you want to order. We'd love to speak with you to provide more assistance with your washer. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1149894190) when you message us so our team can retrieve your information. Thank you. -Kimberly

Jul 17, 2025
Jay30
4 out of 5 stars review

Smart, Quiet, and Super Efficient

[This review was collected as part of a promotion.] Love how the AI OptiWash adjusts automatically clothes come out clean with less effort. It’s quiet, fast, and feels truly high-tech. Took off one star because I had to wait nearly 3 months for delivery.

Review from Samsung US
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Feb 13, 2026
washer dryer stacked
4 out of 5 stars review

samsung washer

[This review was collected as part of a promotion.] Just got it and first load inside now.so not sure how good.

Review from Samsung US
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Oct 21, 2025
Luvlaundryday
5 out of 5 stars review

Great washer well worth it

[This review was collected as part of a promotion.] Very large capacity also very quiet. Spins out perfectly

Review from Samsung US
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Oct 8, 2025
Jdub
4 out of 5 stars review

Quiet

[This review was collected as part of a promotion.] Washer is quiet and works really fast we had our last one for over 10 years !!

Review from Samsung US
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Nov 29, 2025
Kim414
5 out of 5 stars review

Washer/dryer combo

[This review was collected as part of a promotion.] This machine is great! No more forgetting to change loads from. Washer to dryer.

Review from Samsung US
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Dec 29, 2025
Laurie
5 out of 5 stars review

Great features

[This review was collected as part of a promotion.] Great washer and dryer, dryers very quickly, washes clothes very well

Review from Samsung US
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Jun 25, 2025
Tomm
5 out of 5 stars review

Great washer.

[This review was collected as part of a promotion.] Great replacement washer. Really like how big the capacity is and how many features you can select from.

Review from Samsung US
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