Customer reviews for Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash forMember photos









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Terrible. Do not purchase!
I rarely write reviews, and usually when I see a one star review I don’t pay much attention. However, this has been an exceptionally bad experience. The washing machine sounds like a jet plane taking off. We have had two Samsung repair guys here and Samsung says we are overloading it. They are telling us that only ONE SHEET can be put in at a time. Not one SET, one SHEET! So much for Ultra Capacity. Further, they have run diagnostics and even though the tech agrees with us, Samsung is telling him there is nothing they can do. I just want my money back at this point. We have been working on this issue for 45 days. The washer dryer is only 90 days old. This is ridiculous!!
Hi Audra W, We understand that you wanted to maximize the full capacity of your Samsung washer and dryer. We are here to help you. Please see the link below for some tips on the best laundry size for your Samsung washer and dryer. Please click on the embedded word inside the article. https://www.samsung.com/us/support/answer/ANS00080262/ Also, I've included a link below with instructions on what to do if your washer makes a jet noise. https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146719428, which will help our team pull up your information. ^Rainly
Washer
[This review was collected as part of a promotion.] I purchased Bespoke AI with automatic dispenser about a month ago. It is not as cool as I thought it would be. It smells like weird plastic. I am not sure how long it will take for the smell to go away. I do not like the automatic detrgent dispenser. It uses alot of detergent and on low setting the clothes dont get washed well. It has manual add for detergent and bleach but it doesnt have a slot for softener. It also was scratched up when it arrived. I am kind of just stuck with it. Clothes have a strange smell after wash, such as plastic or something. Overall I am just stuck with it because I dont want to go through returning it. Next 2 years I am planning on buying something else. I was going to get the bespoke dishwasher and fridge but not sure now.
Greetings, We understand how it feels to have an unusual smell from the washer. We'd love to help. Please see the link below for steps if the Samsung washing machine smells bad. You can select the nearest issue by clicking the radio button. https://www.samsung.com/us/support/troubleshooting/TSG01108629/ Here's another link for the steps if the clothes are not clean after a cycle. Kindly click on all the embedded words inside the article. https://www.samsung.com/us/support/troubleshooting/TSG01108627/ Also, please see the model's user manual link below about the detergent drawer guideline on page 31. https://downloadcenter.samsung.com/content/UM/202407/20240725163438893/DC68-04386A-04_IB_WF8900B-WF6500B-AD_SimpleUX_EN.pdf We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine. Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147395492, which will help our team pull up your information. ^Rainly
Great features!
[This review was collected as part of a promotion.] Love the washer and dryer units! It is wonderful having the option to auto dispense the detergent and fabric softener depending on the cycle. I only wish that the units could be powered on with the Samsung app.
Absolutely great dryer
[This review was collected as part of a promotion.] Bought washer and dryer in March 2023, one of the best purchases I have made. Dryer is quiet, and drys very well. Smart things app lets me know when drying is complete and I can start, from my phone. I have the green set and I absolutely love them. I can control washer and dryer from washer. Own a childcare it the best at small loads and a great sanitizer.
Absolutely appalled with Samsung customer service
Absolutely appalled by Samsung right now Absolutely nothing wrong with my washing machine But can’t seem to get any help Worst service imaginable On top of that. Customer service out right RUDE I’ll be selling every Samsung product I own & purchasing other from now on out
Hi Steve0101, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/)Â
The New Blue Steel
[This review was collected as part of a promotion.] My new Blue Steel Samsung Bespoke washing machine blues it out of the water. I mean this washing machines has all the bells and whistles. Starting with how many feathers Samsung packed in this beautiful machine. Starting with the spacious 5.3 cu. ft. ultra capacity which now loads even more our soiled clothes. Coupled with it is its AI Optiwash technology that detects clothes soiled levels and it adequately adjust in water and detergent intake. Less wastage Now means more money in our pockets. O! and to make it even sweeter, The Samsung Bespoke washing machine comes with auto dispense system. I can preload it with laundry detergent and fabric softener which is loaded automatically depending on the load or cycle option. The smart intuitive front panel gives you 25 total washing cycles to choose from plus 18 additional washing option. These I have to say helps us eliminates to manually inputting of set desired time to washing our children's soiled clothes. The fact that it has Wi-Fi connectivity is just astounding. Now I can get alerts on my phone of the clothes cycle finishing. This helps eliminate forgetfulness that our clothes are left in the washing machine. I was so ecstatic when I made this investment and will it love for years to come.
Beautiful machine
[This review was collected as part of a promotion.] Im a huge lover of Samsung products so invested in the washing machine with auto dispense which I absolutely love. My only downside is I wish it had a separate fabric softner as sometimes I like to wash my bedding with a different scent. So now I have to wait for cycle to finish and then throw in the softner directly onto sheets and then put on a rinse and spin cycle which just adds time to my washing. Otherwise fantastic machine
Stylish and oozing with technology
[This review was collected as part of a promotion.] This is the new Samsung Bespoke washing I was waiting for. The stylish and jam packed with technology Samsung washing machine has so many features. It has a blue navy mirror like finish that just looks like a blue marble carved right out of the mountains. Along with this beautiful finish it comes with minimalistic dial that controls everything. To make it even sweeter it has Wi-Fi connectivity built in so that I can monitor it through my phone. Once connected I can get alerts of the washing machine completing the washing cycle. With the peace of mind of Wi-Fi connectivity now I will less likely forget I have laundry in the washing machine. This machine with all its bell and whistles gives 25 preloaded washing option and plus 14 additional ones. I am happy that we made an invest in the Samsung Bespoke washing machine.
Great Bespoke Product
I bought this washer and its matching dryer and they both are amazing! You can even hook them up to your google and Alexa devices. They can even let you know if your cycle is done or if you need more detergent etc. If you use Alexa devices you can set it up to order your detergent once the washer notifies you that it's low. They are so many features that I cannot write them all. For anyone stacking the washer and dryer, the total height will be around 79 inches tall. I will update my review as time goes on. What I ordered 👇 Washer (WF53BB8900ADUS) Dryer (DVE53BB8900DA3)
A Wow washing!
[This review was collected as part of a promotion.] I am very pleased with my purchase of this washer. It has so many great features I don't know where to start. I added the pedestals for height and additional storage space. The features that I really fell in love with are: AI powered smart dial which is used to select and choose wash cycles and settings it allows you to customize your wash cycle list, Optiwash- can sense the soil level of the load and adjust detergent and fabric softener, WiFi - when the app is used, it allows you to monitor and select wash cycles from the app as well as monitor when the load is complete and Auto Dispense System which adds detergent and softener the wash as per your setting you only need to keep the reservoirs filled. A few other notable features are the drum is stainless steel and is spacious. It plays a chime when the machine comes on and when the load is completed. It also comes with Clean guard technology which has an antimicrobial additive for high touch areas on the machine. I added decals to my laundry set. I highly recommend this Samsung washer