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Customer reviews for Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash for
Samsung Bespoke 5.3 cu. ft. Front Load Washer with AI OptiWash
4.6 out of 5 stars
stars549 ratings549 reviews
  1. 5 stars80% (438)
  2. 4 stars12% (67)
  3. 3 stars3% (15)
  4. 2 stars1% (7)
  5. 1 star4% (22)

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Showing 111-120 of 549 reviews
Aug 7, 2022
MAAZIK
5 out of 5 stars review

Impressive

[This review was collected as part of a promotion.] This is an impressive piece of machinery, from the dark imposing elegant look to the technology to wash any type of clothing. I like the quality and craftmanship, the window is made of glass, it has light inside the huge drum. The settings to wash are easy to manage with multiple selections of water temperature, spin/rinse and soil level, it even plays music when the laundry is clean! It has a steam setting to fully sanitize clothes and bedsheets. It also has an efficient automatic dispenser for detergent, bleach and softener, so you do not have to add it every wash. The only problem I had is that I must stack them to fit and the stacking set was hard to find as this is a new model. I would definitely recommend to anyone wanting to wash like we are in the future!

Review from The Insiders
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Jan 30, 2023
Amc510
5 out of 5 stars review

So far so good!

[This review was collected as part of a promotion.] I did a ton of research before buying after our old set gave out. Aside from the awesome navy color, these had great reviews and features. All of my other appliances are Samsung and work with the app, so that has been convenient as well. The smart features actually work, and work well. I love the auto dispensers. My only regret is not buying the pedestals.

Review from Samsung US
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Apr 3, 2023
Mhel
4 out of 5 stars review

Great Modern Washer

[This review was collected as part of a promotion.] I was using this washer for more than a month and i was pretty amazed how it works. Very quiet operation and very convenient smart things app. I love this washer. The only negative is there is small leak underneath the washer door. It's tolerable that you can just wipe it but it annoys me sometimes.

Review from Samsung US
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Mar 29, 2024
WashingMachinePilot
1 out of 5 stars review

Do not recommend

We bought both the washer and dryer less than a year ago. The washing machine started out okay, but within a few months became so loud it sounds like an airplane is landing in our house. It is absolutely unbearable. The dryer has never dried well from the start. Our old dryer that had rust on it dried better. The new Samsung dryer, nearly every load has to be run through twice or it's damp. Don't even get me started on blankets. We got this set for its larger capacity, so it can handle larger blankets. But any queen or king size blanket fails to properly rinse and spin in the washing machine. I have to stop the cycle after I notice it gets stuck on "spin" for 30 minutes or so. Then take it out, dripping wet and often soapy, untangle the inevitable ball it becomes every time, then put it back in on "rinse and spin". Then when I dry it, same thing. Untangle the inevitable "big blanket mass" these machines create without fail, and put the blanket back in. It is not unusual for me to have to put the same blanket in up to 3 times to dry it. I also agree with the review that the controls are not well lit. Even the power button is impossible to find in a room that isn't well lit because the lights don't even come on when the door is open. You'd think the door of the machine being open would automatically trigger the lights, even if only for a couple of minutes so you could see to start the load. Please don't bother with the obligatory "troubleshooting" reply. My problems with running these machines are not with my inability to operate them. These products are simply poor quality.

Review from Samsung US
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reply from SEA Care

Hello there, We understand the significance of having a functional washer and dryer at home. We'd love to get this taken care of. Below are links to help you rectify your washer and dryer concerns. Please click on the embedded word and watch the video included. Samsung washing machine is noisy (please select the best that describes the sound you are hearing): https://www.samsung.com/us/support/troubleshooting/TSG01001985/ Care for your bedding items with your Samsung washer and dryer: https://www.samsung.com/us/support/answer/ANS00047247/ Laundry is tangled or wrinkled after washing: https://www.samsung.com/us/support/troubleshooting/TSG01218323/ The dryer is not hot enough: https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough Please turn to page 63 of the washer's user manual under "Excessive suds": https://downloadcenter.samsung.com/content/UM/202401/20240124193631414/DC68-04386A-03_IB_WF8900B-WF6500B-AD_SimpleUX_EN_CFR_MES_240123.pdf On page 38 of the dryer's user manual, under "Sort and load (fourth bullet)": https://downloadcenter.samsung.com/content/UM/202401/20240129152300391/OID55762_IB_DV8900B_SimpleUX_EN_231006.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1146996800, to help our team pull up your information when you message us. Have a great day. -John

Sep 26, 2022
Victorsaquic
5 out of 5 stars review

Love my new Samsung Bespoke

[This review was collected as part of a promotion.] Trust me you need to buy the new Samsung Bespoke Ultra Capacity Front Load Washer. The new Samsung Bespoke has a sleek and flat-panel design, which comes in new premium colors. An AI OptiWash feature senses soil levels and automatically adjusts time and detergent for a worry-free wash. Auto Dispense conveniently stores and automatically dispenses up to 32 loads of detergent and softener. With larger capacity, Samsung Bespoke lets you wash more items in a single load, which means fewer loads and less laundry time. Super Speed Wash lets you wash full load in just 28 minutes. With these excellent features, Samsung is always our choice for washing machine and I highly recommend it.

Review from The Insiders
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Sep 28, 2022
Leigh
5 out of 5 stars review

Love this BLUE washer

[This review was collected as part of a promotion.] I Love that this matches the rest of my bespoke line as my laundry is very close to the kitchen. But mostly, I love that this washer has auto dispensing detergent and softener, it makes getting laundry started so much faster!

Review from Samsung US
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Aug 15, 2022
Steve0101
1 out of 5 stars review

Absolutely appalled with Samsung customer service

Absolutely appalled by Samsung right now Absolutely nothing wrong with my washing machine But can’t seem to get any help Worst service imaginable On top of that. Customer service out right RUDE I’ll be selling every Samsung product I own & purchasing other from now on out

Review from Samsung Canada
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reply from Operations

Hi Steve0101, thank you for reaching out. We're here to help. Could you please tell us more about the situation? Get in touch at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) 

Nov 1, 2022
Famle
4 out of 5 stars review

Excellent AI Washer.

[This review was collected as part of a promotion.] - Scored on Bespoke Ultra Capacity AI Front Load Washer (5.3 cu. ft.). The washer replaced the prior Samsung, lasted over 10 years, and fits perfectly into the available space. It has all the bells and whistle from the prior washer - WiFI, AI OptiWash, Interior Led Light, Auto Dispense System. Frequently used AI OptiWash paired with Auto Dispense System to minimize water and detergent waste. AI OptiWash can sense load capacity and adjust water and detergent level appropriate for the load. The WiFi requires SmartThings App to manage device. Overall, have done over 50 loads since purchase and loving it.

Review from Samsung US
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Sep 13, 2023
Charlie
5 out of 5 stars review

Love it

[This review was collected as part of a promotion.] I have been using this washer for 3 months now and have had no issues. Saved a lot of time using the AI optiwash to choose the amount of detergent and wash cycle, and then have it linked to wifi to send a phone notification when the cycle is complete. Also like the way it looks.

Review from Samsung US
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Oct 3, 2023
SakethaRama
5 out of 5 stars review

Great features and easy to use

[This review was collected as part of a promotion.] I have been using this product for more than 2 weeks now. I liked the product overall, especially the smart features it offers and it's AI can detect the dirt and change the cycle appropriately. Auto dispenser has been very helpful.

Review from Samsung US
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