Picture Quality
i have had a samsung tv for over 6 years, so when i decided to upgrade to a 4k tv - i went with a samsung. this was a good price. however, unlike my older tv, i found the picture keeps needing to be adjusted. it was either to bright or too dark. any motion created ghosting and drag. i looked up the manual, seached for help options and nothing is fixing the problem. i have had several software upgrades. that has helped, but not with the motion drag or dark colors. a few months later i bought a samsung qled for my bedroom. like my 6 year old samsung, i loved it right out of thr box. no tweaking needed. i updated my modem that handles 4k. i have 4k hdmi cables on both my 4k tv's. this did not help the quality of my tu7000 at all. if i could return this tv i would.
reply from OBA
Michelle:
Thank you for choosing the Samsung TU7000 TV and for sharing your feedback with us.
For optimal motion image performance, you may want to adjust the picture clarity setting by going to: Settings > Picture > Expert Settings > Picture Clarity Settings
- Off: Picture Clarity Settings will always be off
- Auto: Picture Clarity Settings will automatically activate and deactivate based on the type of program being watched
- Custom: Allows custom adjustments and settings to be used. By selecting the Custom option, you can access these advanced settings for Judder Reduction, LED Clear Motion, and Noise Reduction.
There are several image settings you can adjust to your liking such as Picture Mode and Expert Settings.
Choose a Picture Mode by going to Settings > Picture > Picture Mode and choose from Dynamic, Standard, Natural, Movie, or Filmmaker Mode.
You can further adjust your sharpness, brightness, contrast, color, tint, contrast, white balance, and more by going to Settings > Picture > Expert Settings
You may also want to disable Power Saving Mode which automatically adjusts the brightness to reduce the TV’s power consumption.
Go to Settings> General> Eco Solution> Power Saving Mode.
Ambient Light Detection will also automatically adjust the brightness level of the TV, according to the ambient light level, to reduce power consumption. If Ambient Light Detection has adjusted the screen brightness to a too bright or dark level, you can select Minimum Brightness to manually adjust the minimum screen brightness. Go to Settings> General> Eco Solution> Ambient Light Detection
Please also give us the opportunity to assist you with image quality adjustments tailored to your preferred viewing experience. You can reach us via any of the following options:
1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week
Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for:
1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter)
2) Product Support
3) Manuals and Downloads
4) Warranty Info
5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates
6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more
7) …and more product, repair, order, and care options
~ Samsung Solutions
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