Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA forCheap tv
only had tv for going on two years!! tv is mounted on wall in living room and bc my family members all have tvs in thier its hardly ever used.. tv just one day just went black with a flashing lit up black screen and hasnt worked since then
Hi LeAnn, Thank you for sharing details of the image issue you’re having. Please know we are here to help. I have a few troubleshooting tips I would like for you to try. You mentioned that your screen went black; if your TV has a black screen, please try these steps. 1. Press the Home button on the remote. If the menu appears, the TV is powered on but is either not on the correct source or not receiving a signal. If the menu does not appear, the TV may have power issues. Check the red standby light, a little red light at the edge of the TV that you aim the remote at. In everyday use, the red standby light is on when the TV is off (indicating the TV is on standby), and the red standby light is off when the TV is in use (or doesn't have power). 2. Confirm the TV is set to the same source as the external device. For instance, if your cable box is connected to HDMI 1, set the TV source to HDMI 1. If the TV is set to the correct source but there is still no image, unplug and reconnect the AV connections one cable at a time from both ends of each cable. If there's any damage to the cable, it will need to be replaced. After you've reconnected the external device, could you turn it off and back on? 3. Test the HDMI cable. Some TVs have an HDMI cable test. Some models only have this test after a software update, and older models do not have it. If your model does not have this test or is not connected by HDMI, skip to the next step. The test is designed for HDMI cords less than 6 feet long and may not give accurate results on longer cords. To perform the test, make sure the TV's source is still on the HDMI setting for the cable you want to test, and then navigate to Settings > Support > Self Diagnosis > Signal Information > HDMI Cable Test > Start Test. If the test says, the cable is bad, replace the cable. Service is not required. 4. Test different external devices. The final thing to rule out is the external device you're using. Try connecting a different device or using a different source port. If the TV can display a picture in any other setup, then you've ruled the TV out as the cause of the issue. Keep trying various setups until you identify the device or cable that is not working and troubleshoot or replace it. You likely need service if these steps do not fix your issue. If your TV is out of the 1-year Manufacturer's Warranty, you can locate a service center in your area on Samsung's website. Go to Support (upper right corner) and select Schedule a Service Appointment. This will allow you to find a location nearest you to help you with your repair. Should you have additional questions or wish to troubleshoot the issue, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor
easy to set up from the box
I have had this TV for about one month , so far so happy with it , after having a 60 LG that was unrepairable after 6 months this TV is a dream , the sound is not the best as the speakers at at the rear but a sound bar has it sorted
Hi Stewart G S, thanks so much for your kind words! We sincerely appreciate your feedback and will share this with our team. We hope you enjoy many years of great entertainment with your Samsung TV!
Samsung is the best
Best tv ever . I'm sold !!! I love how I can control my game system with the tv remote . The graphics goes perfect with call of duty modern warefare .
Tv of Destiny
Clear as crystal, an instant classic. Beautifully dynamic, almost mystical. A Television of Champions, a true hero, none can best it, all other brands are zero.
Terrible
[This review was collected as part of a promotion.] Usually about every 10 minutes the tv freezes and Then restarts. The picture quality is great but hard to watch.
Miko2a: I am sorry that you are experiencing issues with your TU7000 4K Smart TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. Please be sure you have the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings>Support>Software Update I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Great value and features
We received our TV and it's better then we thought. For a 65inch TV it was was light, we were able to install it on the wall with minimum difficulty. The picture and sound quality are great. Best TV purchase ever
Sound level jumps
I just bought this 70” TU7000 my first Samsung after years with LG. So beyond disappointing and frustrating because everytime I rewind and press play, the volume level jumps, sometimes it's automatically louder and sometimes vice versa.
Glory: I am sorry to hear that you are experiencing volume issues with your TU7000 TV. The inconsistent sound issue is possibly caused by the source. Try auto volume by going to Settings > Sound > Expert Settings > Auto Volume, and turn it on. Should you need further help with this or any issue, please contact Samsung Support and a representative will gladly assist you. 1) Phone: 1-800-SAMSUNG, available 8AM - 9PM EST, Mon - Fri 2) LiveChat: https://www.samsung.com/us/support/#contact_us_for_support 3) Facebook Messenger: https://www.facebook.com/samsungsupport 4) Twitter: https://twitter.com/SamsungSupport 5) The Samsung Members Community is also a great resource for getting help from Samsung moderators and customers: https://us.community.samsung.com If you have not already done so, we invite you to register your new Samsung product at: https://www.samsung.com/us/account/signin/?redirect=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2Fregister%2F Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates. ~ Samsung Solutions
Love love love this tv
[This review was collected as part of a promotion.] We use our Samsung TV for our bedroom, it is amazing. The picture is bright and vibrant. The sound quality is perfect and it's easy to use and set up. It took my husband and I about 15 minutes to get it out of the box and set up with everything. It's not heavy so the only reason it took two of us is because of how big it is.
Samsung TV
[This review was collected as part of a promotion.] This was a replacement tv after my other one just randomly stopped working. My other one had some apps but nothing like this one and I have been very pleased at the ease of the learning g curve of using my Samsung TV. I love the vibrance of the colors. I am really enjoying my tv!
I am very impressed!!!!
[This review was collected as part of a promotion.] I have to admit that I didn't think I would even be using the smart features on this tv because I had a ROKU, but I was wrong. I use these features all the time, as a matter of fact I am using the internet right now to write this review. Not only is this tv packed with features, it allows for the connection of external devices to make using this tv even easier. I connect my MX Keys keyboard, mouse, and many other devices to my tv all the time. I am using my keyboard and mouse now to write this review. This TV is so versatile, with the ability to adjust the picture according to what you are watching, to adjusting the equalizer for the internal speakers to get the best sound possible. Speaking of sound, this TV is also bluetooth capable so you can also connect your favorite headset, earbuds, or headphones and watch what you want to w/out disturbing anyone in the house. This feature is one of the many reasons why I picked this TV. There isn't enought room to write a review that would cover all the features and options this TV has and offers. If you buy this TV you won't be dissappointed, I know I'm not. I also want to say, with having a ROKU device already and already having it up and running I didn't think I would use the streaming features on this TV, but it was super easy to set up and I was wrong, with the push of a button, I am watching the Weather Channel, or switch, and I am watching Netflix. Like I said, I am very very impressed with this TV, and it's features.