PacMark, Thank you for your feedback on the Samsung TU7000 Crystal UHD Smart TV. I am very sorry for the AirPaly issue you have encountered and understand your frustration. Your user experience is very important to us and will be shared with our teams. So that we can better troubleshoot this issue and provide steps towards a solution, I invite you to please contact Samsung TV Support by calling 1-800-SAMSUNG (ask for TVs) Available 8AM to 9PM EST (Mon-Fri) Or copy-paste this link into your browser to LiveChat with us: https://www.samsung.com/us/support/#contact_us_for_support We are likewise reachable by Facebook Messenger at: https://www.facebook.com/samsungsupport Or find us on Twitter at https://twitter.com/SamsungSupport It is our customers’ concerns and opinions that drive our continuous efforts towards delivering world-class service and products. We hope to hear from you. -Samsung Ambassador

Miko2a: I am sorry that you are experiencing issues with your TU7000 4K Smart TV. Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. Please be sure you have the latest firmware. You can check to see what software version your TV is using and if there is an available update through the settings on your TV. Go to Settings>Support>Software Update I hope this helps to solve your concerns. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions

Hello, thank you for your 5 star review and feedback. We will pass your comments along to our store staff and hope you visit us again someday soon.

jaaaassssshhhhh: Thank you for sharing your review of the Samsung TU7000. I am very sorry that your experience with this TV was less than perfect, and you have decided to return it. Should you ever decide to give Samsung TVs another try and have questions or need assistance with settings, setup, or features, please know we are always here to help. 1-800-SAMSUNG (available 8AM -12AM EST, 7 days a week) Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 6) …and more product, repair, order, and care options ~ Samsung Solutions