Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA foreasy to setup and update firmware.
[This review was collected as part of a promotion.] this smart tv was easy to set up right out of the box ,has auto update to keep software and firmware up to date, smart tv has ecco setting to save on your energy bill as well as device care to keep smart tv running exceptional smooth.
Samsung Scrap
[This review was collected as part of a promotion.] This TV is junk, from the defectively-designed remote to the malfunctioning software. The remote is semi-round with a very smooth texture, making it difficult to grasp securely. It is dropped constantly as a result. The buttons on it are too small and too close together, resulting in the wrong button being pushed (often the Exit button); which leads to a wholly different set of issues. Most bewildering is why the remote buttons do not light up when the remote is held. Use of the remote in little to no light is especially frustrating. The buttons are difficult enough to find without compounding the problem due to lack of a common feature found in the vast majority of competitors' TV remotes. Finally, the software often malfunctions. If it is not defaulting to Samsung TV despite selection of a streaming (or other) service, it is not loading the viewer's choice of programming. As a result, the viewer is forced either to turn off the TV and upon restart re-select the viewing choice and hope for the best (often multiple restarts without success); or to unplug the TV from the electrical outlet then start from scratch once the TV is on. The frequency of both scenarios is so high that the TV will soon be replaced.
Hi DiscerningBuyer, Thank you for your feedback and review of the Samsung TU7000 TV. We can certainly understand your frustration with the Software issues you are experiencing; this is not what we like to hear! Please know we are here to help you and want you to be delighted with your purchase. To resolve the Software issues, please try these troubleshooting steps. First, let's ensure your firmware is up to date. Please go to Settings> Support > Software Update. You can easily update your firmware from here. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. If you want your TV to default to the last app used, you can utilize the Autorun Last App feature. To enable this feature, follow the steps below: 1) Navigate to Settings > General > Smart Features > Autorun Smart Hub 2) Enable the Autorun Smart Hub feature 3) Navigate to Settings > General > Smart Features > Autorun Last App 4) Enable the Autorun Last App feature Also, we appreciate your feedback on the remote and will send this information to our internal product teams. For now, please know that Samsung is compatible with most universal remotes. If you have any questions or need to troubleshoot these issues further, please give us a call at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info Thanks for being a part of the Samsung family! ~ Samsung Advisor
Amazing tv
[This review was collected as part of a promotion.] The colors are so rich and vibrant I'm in love with the UI very easy to use and easy to learn. I love the size it's the perfect size for a TV. Easy to operate. Body construction is slim and sleek will maintaining a durable build and look. Overall 10/10 Television
My Samsung 65" Crystal 4K
[This review was collected as part of a promotion.] I wanted a new TV, and found this gem! 65" 4k 120htz refresh! Fell in love. Great quality, brightness, and clarity! Samsung delivers with this TV! My family and I watch older movies, yeah horror fans, as well as newer movies, and shows. Regardless of viewings, Crystal clear picture, and sound is unmatched. The motion looks like you are actually there. I have purchased two more, one for my brother, and a friend.
lemon
broke after 1 month. tv turns on and off by itself, apps are very buggy and stop working mid show. technician is coming in a few days and i'm hoping it will be fixed or replaced. i have a 32 inch samsung bought in 2020 and it works great, so very bummed this 50 inch is such a lemon.
Zens: I am very sorry that you are experiencing issues with your TU7000 TV and are currently waiting for a service appointment. We appreciate your patience. While you are waiting, you may want to try the following: 1) Your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care 2) You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds. Should you need further assistance even after your service appointment, please contact Samsung Customer Support: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Great picture.
[This review was collected as part of a promotion.] The TV has a gorgeous picture. Movies, streaming, video games are crisp and vibrant. The remote is the only downfall for me. It is easy to use but I am used to a Firestick remote that has fewer buttons.
Looks greats but has some issues.
i've had my tv for about a month now. good- picture quality is great, easy to figure out and use, wide range of apps available to download. bad -within first 3 days tv wouldnt pick up wifi signal so i had to reboot entire tv (re-sign-in to all apps) just to reconnect. hasnt happened since. -hdr constantly malfunctions while playing playstation 4 video games (picture becomes extremely sharp impossible to even see whats going on), - tv sometimes has hard time picking up hdmi signals (sometimes have to turn my cable box on and off to get the tv to pick up the signal) -randomly switches between apps when first starting up (will open youtube & quickly switch to another app before finally going to the app i selected on the control)
ehhh: Thank you for purchasing the Samsung TU7000 TV and for your review. I am very sorry you are experiencing WiFi connection issues. A recent firmware update is available which may help improve your connection. (1420.0 released on 1/5/21) Using your TV's remote, navigate to Settings, and select Support. Select Software Update, and then select Update Now. New updates will be downloaded and installed on your TV. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, the TV will restart automatically. You may also want to enable automatic updates for future convenience. Select Settings > Support > Software Update, then select Auto Update. Additionally, your TV has several self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again. Should your problem persist, please contact Samsung Customer Support: 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Love it just slow
[This review was collected as part of a promotion.] I love the clarity of the picture and the options available for the apps. The one thing I do not like so much is how long it takes to transition from screen to screen or to an app. Entirely too long.
Hi Sadie2291, Thank you for your review of the TU700D TV. Your feedback is important to us! I recommend ensuring you are running the latest Firmware. To do so, go to Settings> Support> Software Update. You may also want to further optimize performance with the self-diagnostic tool, which checks memory, frees up unused cached memory, and closes background apps. Go to Settings > Support > Device Care > Start Device Care. I hope this tip helps improve your enjoyment. For more help, please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. LiveChat with an agent, as well as manuals, software, and warranty info, can be found at the ‘Support’ link on our Samsung website. ~ Samsung Advisor
Samsung 75" 7000 series
[This review was collected as part of a promotion.] So far the best TV I've ever bought. Picture quality on 4k is amazing. Also, gaming mode works excellent for those gamers. For a mid-range TV or budget TV, the looking doesn't look cheap at all. Thins vessels. In general best quality-budget TV on the market. I recommend it.
This TV IS super clear
[This review was collected as part of a promotion.] easy to install and the sound system is just perfect. It suits great for entertainment, either gaming or movies. The best feature of this TV is it has free TV live channels and a huge variety of apps.