Customer reviews for SAMSUNG 70" Class TU700D-Series Crystal Ultra HD 4K Smart TV UN70TU700DFXZA forToo many issues
i have problems every day with the remote not responding. i always have to go unolug the tv and plug it back in to work. this happens with tv remitted and the cable box remote. also if sometimes it doesnt even recognize the device plugged into the hdmi ports. it is so frustrating. i bought this at christmas, updated the software several times, and still have these issues. i night this samsung because i had such a good experience with my first, but this has been horrible.
Chuck: I am sorry that you are experiencing issues with your TU7000 4K Smart TV. I am glad to hear that you have already updated your software to the latest version. In addition to that, you may want to the self-diagnosis tools built in that can help solve problems with signal, network, picture, or sound. Go to Settings > Support> Device Care > Start Device Care You may also want to clear out your TV's temporary storage space by pressing and holding the Power button for 6 seconds until your TV turns off and back on again. To troubleshoot your HDMI connection, please try the following: 1) Power off all HDMI devices connected to TV 2) Disconnect all HDMI cables from TV 3) Power off and unplug the TV's power cord from the wall outlet 4) Press and hold the TV power button for 30 seconds 5) Reconnect HDMI cables back to HDMI ports on TV 6) Re-plug the TV's power cord back into the wall outlet and check the TV. Should you need further assistance, please contact Samsung Customer Support. 1-800-SAMSUNG (ask for TVs), available 8AM -12AM EST, 7 days a week Or visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage for: 1) Contact Us Options (LiveChat, Remote Support, Facebook, Twitter) 2) Product Support 3) Manuals and Downloads 4) Warranty Info 5) Product Registration: Registering your product gives you access to easy warranty support, convenient opt-in to special promos and offers, faster troubleshooting and service, and quick notification of system updates 6) Samsung Community: A great resource for getting help from Samsung moderators and customers and more 7) …and more product, repair, order, and care options ~ Samsung Solutions
Poor Quality
[This review was collected as part of a promotion.] I wish I would not have purchase this TV , it has poor volume on it . You have to max out the volume to be able to hear and that is still not loud enough . I will never purchase a Samsung TV or any other product again.
Hi JamieJ, I am so sorry to hear that you are not satisfied with your TU7000 TV's volume quality. Samsung prides itself on high-quality products and a great customer experience. Please know we are here to help you. There are several features you can adjust that may help resolve your issue with low volume. 1. Auto Volume automatically adjusts the sound to a certain level when changing channels or switching to another external input. Go to Settings > Sound > Expert Settings > Auto Volume = On. 2. Adaptive Sound automatically adjusts to a specific volume level while watching TV. The TV analyzes your volume usage history by time period to automatically adjust the volume when you use an app or switch to an external input source. Go to Settings> Sound> Sound Mode> Adaptive Sound. 3. Several Sound Modes are likewise available to meet your personal preferences: Home > Settings > Sound > Sound Mode. Also, some sources have their own volume control, which might be set too low. Please check the volume control of the external device (cable box or satellite box, DVD, Blu-ray, etc.) connected to your TV. Also, check the cable connection between an external device and the TV and then try the cable connection again. Finally, please ensure your Firmware is up to date. Go to Settings> Support> Software Update. If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. ~ Samsung Advisor
Great Refresh Rate and Quality!
[This review was collected as part of a promotion.] This TV has been great for me so far. The Quality is great, frame rate is great. However colors are a littlr on the dark/warm side. One thing also is it comes with Defaulted settings that ultimately make it looks worse. I recommend turning all additional picture features off (such as Judder Reduction) for the best settings. The UI us a little confusing as well, but got used to it quickly.
It's good
Had 55" 2016 Samsung & wanted bigger so got this 75". The downsides are that I can't cast YouTube from phone without Chromecast & changing source, and can't download Crave app. Also, had HDMI adapter for 3 extra ports on old TV that doesn't work with this TV. I was disappointed at first however, once I figured out how to not leave the TV on default settings & customize everything from picture to sound, it becomes the better TV.
Hi Nylon, thank you for sharing your feedback. At Samsung.ca, we always aim to satisfy our valued customers and would love to help. Please feel free to contact us at 1-800-SAMSUNG or via live chat on our website (http://www.samsung.com/ca/support/) for assistance. Thanks!
Extremely Pleased with My Samsung
[This review was collected as part of a promotion.] My first purchase of a flat screen tv. The clarity is Amazing and has incredible audio quality, very good for watching movies. The size is perfect and fits in any space. It also works very well using the Mobile HotSpot.
Easy to use
[This review was collected as part of a promotion.] I wanted a new television that was the right size, right price and came preloaded with the streaming services I watch. I mostly use my tv to watch Netflix, Disney+, and occasionally Amazon Prime Video and this has been wonderful for that. I can easily get to all my streaming services from the Home Screen. I love that the Home Screen is to the point and not all cluttered up with things I don't want. Besides being easy to use the picture quality is beautiful. I love this tv and definitely recommend it!
Overall Good Product
[This review was collected as part of a promotion.] Clear picture, great screen size for details and reading the guide, and nice selection of handy channels and apps. I love that this TV provides me with a tv guide not only for my antenna tv programs but also for the Smart TV channels. A quick press of a button for apps like Netflix, Hulu, Prime, Tubi, etc. I appreciate the thoughtfulness that went into this TV. Such as when I press the remote to turn the TV off, the pictures closes and the sound lowers to off. The remote has numbers, a tv guide button, and a back button along with many other features. I suggest the remote have a backlight for use during the night or while watching a movie in the dark.
Just not good
[This review was collected as part of a promotion.] My samsung experience usually is good I've always had the new galaxy phone as soon as I could and my dad always bought samsung tvs so I thought they were good but then when I bought my very first samsung tv I've had nothing but bad time. Just over a year after having it got lines in the tv then I've had problems with it just not working and turning on and off but only with a dark light looking color on it. I've gotten to work again somehow time and time again but it finally crapped out not too long before the 2 year mark. I will certainly never buy another samsung tv or any products again
HI Hate2hate, We appreciate you taking the time to let us know about your experience with Samsung’s TU7000 TV. Samsung is committed to providing the best possible product experience, quality, and value, and your feedback will be shared with our product teams. We would love the opportunity to investigate this for you so we can provide further assistance specific to your usage scenario. You can reach Samsung Support at 1-800-SAMSUNG, 8 AM - 12 AM EST, seven days a week. Or visit us on the Samsung website and click on the ‘Support’ link for: 1) LiveChat with an agent 2) Manuals, Software, & Warranty Info ~ Samsung Advisor
Best tv I've ever had .
[This review was collected as part of a promotion.] This TV with suggestion from a good friend based on the idea that also had free TV connected to it also that is very smart and had multiple options for apps Unfortunately I've had a lot of moving in the last year and not due to my own choice somebody put your thumb in the top of the screen and cracked it and I no longer can enjoy my TV
Samsung is the way to go!
[This review was collected as part of a promotion.] Samsung's always made their products screens bring pictures to life, my 65" Samsung Smart TV is no different with its 4k picture capabilities and colors that will light up the room. We use our TV to watch movies' and shows all the way to playing video games late at night, with its beautiful quality we can watch or play whatever we want. Although the picture quality is almost unbeatable to other brands, what really stood out the most to me was just how many apps could be downloaded and used through the TV's pre built in Smart System. With previous brands certain apps such as Spotify weren't available to download, which made listening to music quite an inconvenience. Immediately after I listened to Spotify on the Samsung I knew Id be sticking with them for the sound quality too. All in all, in my opinion although Samsung's prices may be a bit steeper, the quality is well worth it and very noticeable compared to other brands. The Picture, Audio, and overall quality of the TV is what would influence me to buy another TV from Samsung in the future.