Good day, We understand the difficulty you are experiencing with the washer's unbalanced performance. Let's get this taken care of, Meldy. We highly recommend performing the troubleshooting steps from the link below to rectify the unbalanced performance of the washer. There are hyperlinks included; kindly visit them. Samsung washing machine spins poorly: https://www.samsung.com/us/support/troubleshoot/TSG10003485/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148320250, to help our team pull up your information. Have a great day! ^Chrystel

Hello there, We understand how you feel about what occurs with the washer to determine the best way to help. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number (1147027501) to help our team pull up your information. Have a great day. ^Camille