Hi there, We recognize that the circuit board on your washer has caused you frustration. Our goal is to help you. Should you wish to purchase a compatible replacement for your washer's circuit board, you can contact Samsung's official parts distributor for customers purchasing Samsung parts or accessories. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday. We would be happy to talk with you if you need further assistance. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG) Please provide us with this reference number (1148343660) to help our team pull up your information when you message us. Thank you. -Kimberly

Hi there, We understand how you feel regarding your washer. We are here to assist you in any way possible. We recommend checking the resources below for steps to take when the washer is taking too long to complete the cycle. Please watch the video and kindly click on the embedded words for more details. Samsung washing machine won't spin or won't stop spinning: https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1147155614), and it will help our team pull up your information. ^Rodel

Greetings! We understand your predicament with your Samsung washing machine. We are here to help. I have shared a Samsung link below that will help with your experience. Samsung washing machine water fill issues: https://www.samsung.com/us/support/troubleshooting/TSG01203005/#washing-machine-does-not-fill-with-enough-water In support of step number two of the shared link above, another helpful link is shared below. The best laundry load size for your Samsung washing machine and dryer: https://www.samsung.com/us/support/answer/ANS00080262/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1146697901 to help our team pull up your information. Leo