Hi there, We are aware of the importance of having a functional washer at home. We'd love to get this taken care of. Please click the link below if your washer is constantly unbalanced. For tips, browse over the hyperlinks and watch the embedded video. Samsung washing machine won't spin or won't stop spinning (See steps 1, 2, and 5): https://www.samsung.com/us/support/troubleshooting/TSG01000997/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1147752584, to help our team pull up your information when you message us. Have a great day. -John

We genuinely care for the washer's betterment. Let's look into this and rectify the washing machine's functionality, MisD. When your washer stops mid-cycle, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links and a YouTube video included; kindly visit them. Samsung washing machine https://www.samsung.com/us/support/troubleshooting/TSG01000997/ This guide will walk you through the steps to be taken when getting an error code. Please go through the specific error code you're experiencing, click on the embedded links included, and watch the instructional videos. Samsung washing machine information and error codes: https://www.samsung.com/us/support/troubleshoot/TSG10000997/#washing-machine-displays-an-error-code Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147471689, to help our team pull up your information. Have a great day! ^Chrystel