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Customer reviews for La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors for
La-Z-Boy Alston Big & Tall Executive Chair, Supports up to 350lbs, Assorted Colors
4.5 out of 5 stars
stars1,200 ratings606 reviews
  1. 5 stars76% (916)
  2. 4 stars11% (134)
  3. 3 stars4% (46)
  4. 2 stars3% (31)
  5. 1 star6% (73)
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Showing 21-30 of 606 reviews
Oct 12, 2020
Anonymous
4 out of 5 stars review

Verified Purchase

Comfortable but comes up short in some areas

The La-Z-Boy Alston model is as comfortable as expected. I'm 6'5 but do notice my legs (thighs) overhang the seat of the chair a little more than my last chair and the seat back is not high enough to support my head as I lean back. Be sure to double check the dimensions of the chair before buying. The installation was relatively easy.

Helpful?2T7ODVWZMIPF13624717964
Feb 26, 2022
Cindy
2 out of 5 stars review

Verified Purchase

Nice Chair for someone tall and big

Its a nice chair but it lean/tilts a little to the right but didn't feel it was worth sending back. On packaging it said you couldn't return it to the store. You had to call a 1-800 number. It sits to high for me and I have it on the lowest level It fits my husband perfect. If it didn't tilt to the right and I was bigger/taller it would be very comfortable.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement seat plate. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

May 18, 2022
alag1983
2 out of 5 stars review

Verified Purchase

Very creaky chair

I purchased this chair after breaking my last one in 14 months. Being just under 250 lbs, I was looking for a chair that would more than support my weight and be comfortable. I figured going with a well-known brand and choosing one meant specifically for people my weight and height (I'm 6'3) would be my best bet. I received it on April 23d and built it on the 24th. In the 24 days that I've had it, I'm less than impressed. I work from home full time and am on a lot of calls. Just moving and readjusting in the chair causes the loudest creaks I've ever heard. I have to make sure I'm on mute before I move, otherwise the other people on the call will hear it. Beyond that, it is also not nearly as comfortable as I was hoping it would be. The seat cushion is already starting to flatten and the plastic arms do not feel sturdy at all. I made sure all of the bolts were tight, but this did not help. I honestly do not expect this chair to last 6 months before I need to replace it.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

Thank you for taking the time to let us know about your experience. It sounds like your product is in need of a replacement cushions. Our team is ready to help! Please do not hesitate to contact us at service@trueinnovations.com or call (800) 379-9773. We look forward to making this right.

Dec 4, 2020
Douglas
3 out of 5 stars review

Verified Purchase

Meh

Needed a rubber mallet to secure casters in chair bottom. One gas pump cylinder is cracked and one of the knobs is the wrong size. Chair is wobbly w/o correct knob. Could not get thru to Customer Service by phone so I sent an email. Still waiting for parts replacement.

Helpful?2T7ODVWZMIPF13624717964
reply from True Customer Service

I'm sorry you are having that issue. It sounds like you need gas lift and seat plate. Since the pandemic there has been an influx of many calls and not enough representatives. We are now up and ready to help you with any needs you may have. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.

Oct 29, 2021
Jessica L
5 out of 5 stars review

Verified Purchase

Great chair for larger people!

After working from home for the past year and a half, my husband was suffering from back pain due to not having a proper chair. He is 6'4” and 270 lbs and has a job where he sits most of the day at his desk. He broke two smaller chairs and needed something that had support and could withstand heavy use. We gave this one a shot and are not disappointed. It's sturdy, well made and has great cushioning and support. After using it for a few weeks, his back pain is gone and he's not worried about this chair breaking. Would highly recommend to anyone looking for a sturdy, comfortable office chair!

Helpful?2T7ODVWZMIPF13624717964
Oct 31, 2021
rhoz
4 out of 5 stars review

Verified Purchase

Nice size for those of us bigger & taller.

Fairly easy to assemble, only difficulty for me was due to the [heavy] weight to place the seat on the base. I read the directions first, put the wheels/base together where I wanted the chair; when I got the seat in the room, only then did I see additional information on the bottom of the seat. It would have been helpful to have ALL the information in one place. Seat height works well for me and stays up. [My old chair would slowly sink.] So far so good, but haven't had very long. Seat size is generous.

Helpful?2T7ODVWZMIPF13624717964
Oct 13, 2018
Kenrich53
5 out of 5 stars review

Verified Purchase

Best chair ever

I've always had problems with chairs holding up due to my weight. This chair is built solid.

Helpful?2T7ODVWZMIPF13624717964
Dec 11, 2019
Darrin
1 out of 5 stars review

Verified Purchase

Try and contact the manufacture about anything

Says ten year warranty that's a lie

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

I am so sorry to hear that! That should not have occurred. We can certainly assist you! Can you please either contact 800.379.9773 or service@trueinnovations.com? That way, we are able to start a warranty claim for you and have the parts you need shipped out.

Jul 15, 2021
Dobie
5 out of 5 stars review

Verified Purchase

Great purchase for big guys !

My husband loves his new chair. Its great for his back and his tall body.

Helpful?2T7ODVWZMIPF13624717964
Aug 26, 2020
Anonymous
2 out of 5 stars review

Verified Purchase

Not happy

I felt that the seat was too short, to mid thigh, and it was on a slight incline, I was sliding off the chair.

Helpful?2T7ODVWZMIPF13624717964
reply from Supplier Response

I'm sorry you are having that issue. It sounds like you need a new seat spacer. Please contact us at service@trueinnovations.com or call us at 800.379.9773 so we can help you out.