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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,306 ratings2,269 reviews
  1. 5 stars56% (1,283)
  2. 4 stars20% (470)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (259)

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Showing 251-260 of 2,269 reviews
Jul 14, 2022
Reviewer name: ChFa
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Clunker with acceptable, but frustrating service

[This review was collected as part of a promotion.] Have already had 2 issues with it within the first 5 years of ownership (1st with water disperser, then the compressor completely failing). Craftsmanship/quality is poor, and only a lawsuit made the faulty compressor replacement free (even though covered repairs were a hassle/complicated to set up, and took forever, leaving us without a fridge for multiple weeks).

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Social Media

We are disappointed to learn that you have experienced multiple issues with getting this repaired. We would like to gather more information from you to expedite a resolution. However we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and use #VOC, your contact info and brief description of your complaint and we will research and do everything in our power towards a mutual resolution. Thank you. ^Jennifer

Mar 6, 2021
Reviewer name: Mary 32
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the 2 door freezer!

[This review was collected as part of a promotion.] I have had the refrigerator for about a month. I wasn't sure if I would like the freezer at the bottom having previously had a side by side. I knew I would like the extra refrigerator space. I have really liked the 2 drawer freezer. Great easy access to everything. I absolutely made the right choice with this refrigerator!!

Review from lg.com
Helpful?2JM6S803LSS113624255621
Sep 7, 2023
Reviewer name: MU901
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Nightmare…stay away from LG

I bought this fridge a little 3 months ago…it is truly the worst appliance I have ever used. A total nightmare. Does not cool; food keeps spoiling…now white powdery stuff is falling from ice and water dispenser. Don’t buy this LG model. This particular fridge is a total lemon.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Customer Care

Hi! We understand you're experiencing cooling issues in your fridge and are here to help! Our social media team would appreciate the opportunity to help reach a resolution to this issue. If you don't mind, please send us a direct message on Twitter or a private message on Facebook. Don't forget to include your phone number and refrigerator information in your message to us. Moreover, the white substance in your dispenser is most likely due minerals in your water (calcium and magnesium). Our fridge models use a UF (Ultra Filtration) filter that filters out harmful substances while leaving in minerals. If you find white substances on your dispenser, please wipe it off before use. We'd be happy to discuss this further with you in our Facebook/ Twitter conversation. Our handle for these platforms is @LGUSSupport and we look forward to our conversation! ^Chris

Jul 27, 2021
Reviewer name: BRC11
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Great fridge until it breaks

[This review was collected as part of a promotion.] The fridge is great when it works. The layout is well thought out, it looks good… It serves all of our needs. Unfortunately the compressor failed within 6 months of purchase and we had to get it replaced. If it wasn’t under warranty, it would’ve been a very expensive fix for an essentially brand new appliance.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Apr 28, 2022
Reviewer name: Joongmin Shin
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Refrigerator need improvement but A/S was good

[This review was collected as part of a promotion.] I have suffered by no cooling event in last 4 years. The refrigerator have caused bad compressor issue more than three times. I was so angry at first. However, A/S was good. They compensated good amount of refund to buy a new refrigerator. Thus, my review for this model is 1 start. However, LG customer service was 5 stars.

Review from lg.com
Helpful?2JM6S803LSS113624255621
reply from Social Media

Thank you for this feedback and we hate to hear this. ^Sandy

Nov 6, 2021
Reviewer name: CAPTBobJ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

More Useable Space than Equal Size Competitors

[This review was collected as part of a promotion.] We have had this refrigerator for about a month and a half. It replaced an 11 year old Samsung that was nominally the same cu. ft. rating. What has surprised us is that this LG, primarily we think due to the slim ice maker on the door, has much more useable space than the Samsung did. Our Samsung always used to seem full and crowded. Now the LG seems spacious, almost empty with the same amount of stuff in it.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jun 6, 2022
Reviewer name: Myles928
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Good Refrigerator...

[This review was collected as part of a promotion.] We have had this for about a year. The lack of ice is disheartening. The freezer does a nice job. The filters are not the easiest to change out either and do not seem to last a full 6 months. I do not like that the ice/water area do not have a light that you can see the buttons at night. Overall the space works out well for us. I wish we would have seen a review similar to this before purchasing.

Review from lg.com
Helpful?2JM6S803LSS113624255621
Jan 28, 2022
Reviewer name: Ljreh99
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great Features! Very spacious

[This review was collected as part of a promotion.] I bought my new fridge a month ago and it has been so nice. The conference of the in door ice and water, the special drawers for fruits/veggies and meats, and the freezer drawers on the bottom are wonderful.

Review from lg.com
Helpful?2JM6S803LSS113624255621
May 8, 2018
Reviewer name: Sharky227
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Lots of space; love the ice maker in the door

[This review was collected as part of a promotion.] One of the reasons I chose this fridge is because of the ice maker placement. I didn’t like the ones that had the ice maker in the top left corner inside - it took up so much space. The way this one is placed in the door is efficient, and doesn’t take any space away from the interior. There are still shelves on the door in front of the ice maker, they are just more shallow than the other side. Perfect for keeping that can of whipped cream, bottle of chocolate syrup, coffee creamer, etc... Those things are conveniently located and easy to grab. I also love the split freezer drawers. We use the top one for our ice cream and dessert drawer, and the bottom for “real” food (veggies, chicken, etc. And the interior drawers slide really nice, and the exterior doors close really smoothly. Very happy with the layout and our purchase.

Review from lg.com
Helpful?2JM6S803LSS113624255621
May 14, 2018
Reviewer name: Cindy930
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Love the Look!

[This review was collected as part of a promotion.] This is my first stainless appliance and I just love the black stainless. It truly doesn’t show any smugs or fingerprints. We were pleasantly surprised how much we can fit in the 2 freezer drawers.

Review from lg.com
Helpful?2JM6S803LSS113624255621