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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
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4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Showing 1,791-1,800 of 2,253 reviews
Jan 15, 2024
Billyhank1
2 out of 5 stars review

Verified Purchase

Freezer fan broke

Had it exactly 2 years. Christmas Eve the freezer fan went out. Luckily I have an extended warranty. It was fixed Jan. 11. Not happy!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Customer Care

Hey there, thanks a lot for taking the time to leave us a review on your refrigerator. We totally get how frustrating this can be and we definitely don't want you to feel overwhelmed. Rest assured, we will make sure to share your feedback with the rest of our team. ^Anthony

Jun 2, 2021
NightRPh
5 out of 5 stars review

Verified Purchase

Kitchen Sculpture

[This review was collected as part of a promotion.] Beautiful piece of kitchen function and stunning centerpiece of any kitchen.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Dec 12, 2021
Lsgr6686
1 out of 5 stars review

Verified Purchase

Worst Refrigerator

[This review was collected as part of a promotion.] This is one of the worst product from lg. This refrigerator broke already twice within 6 months.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Jan 28, 2021
newnew
5 out of 5 stars review

Verified Purchase

Love it

[This review was collected as part of a promotion.] The refrigerator is spacious. It looks really nice in my new kitchen.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Oct 1, 2019
Linda2019
3 out of 5 stars review

Verified Purchase

Nice product

[This review was collected as part of a promotion.] I bought this fridge about 3 mths ago i enjoy it having the ice maker and alarn on the door

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Mar 30, 2019
TammyM58
5 out of 5 stars review

Verified Purchase

Visible quality

[This review was collected as part of a promotion.] We like our fridge very much. It is very spacious.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jun 20, 2022
BeachBoy2
3 out of 5 stars review

Verified Purchase

Fridge LMXS28626S

[This review was collected as part of a promotion.] We’ve had this fridge now for over a week. So far no issues. Hoping things continue like that

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

Thank you for your feedback and for being a part of the LG Family. ^Sandy

Aug 1, 2018
Jesfes
5 out of 5 stars review

Verified Purchase

Love the middle freezer draw

[This review was collected as part of a promotion.] It’s has a lot of room and easy access with draw placements.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Apr 1, 2026
DAVID
1 out of 5 stars review

Terrible customer service and no one wants to work on them

Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Customer Care

Hi, David. Thank you for reaching out, and we understand the importance of having your LG Refrigerator (LRFS28XBS) model supported by reliable service. For situations where it’s difficult to find a technician, one helpful step you can try is performing a full power reset on the unit. Unplug the refrigerator for about 60 seconds, then plug it back in to allow the system to recalibrate. This can help restore normal operation if the issue is related to sensors or control functions. For more guidance, visit https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

Jul 28, 2025
Joel 6
1 out of 5 stars review

Fridge works, water dispenser causes home damage

Fridge works well but water dispenser paddle kept getting stuck and soaking whomever was using it to fill up water. One morning I came downstairs and it was dispensing water all over our kitchen floors which created damage. We have not used the water dispenser again and shut off the water to it.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hey Joel! It's fantastic your LG fridge keeps your food fresh, but we understand your serious concern about the water dispenser causing home damage. We are genuinely committed to providing reliable and safe appliances. We'd love to investigate this and find a positive resolution for you. Please DM @LGUSSupport with your refrigerator's model/serial number and any existing case numbers. We're here to help ensure your home remains comfortable and convenient! ^ Diego