We value the feedback you have given us. We’re sorry to hear that the LG 28 cu.ft. Smart wi-fi Enabled French Door Refrigerator, model LMXS28626S compressor failed. We always try our best to give our clients the best products we can, so it's distressing for us to hear if you had a bad experience. We will be working to fix it so that an incident like this never happens again and we assure you that your constructive feedback does not go unnoticed.We apologize for any inconvenience this has caused you. We would like to take the initiative and look further into this. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport, including #VOC, your contact information, and your product's model number, or you can reach us at our customer service line at (800) 243-0000 and see what we can do to assist you. Thanks. ^Danee

We value the feedback you have given us. We’re sorry to hear that the LG 28 cu.ft. Smart wi-fi Enabled French Door Refrigerator, model LMXS28626S compressor failed. We always try our best to give our clients the best products we can, so it's distressing for us to hear if you had a bad experience. We will be working to fix it so that an incident like this never happens again and we assure you that your constructive feedback does not go unnoticed.We apologize for any inconvenience this has caused you. We would like to take the initiative and look further into this. However, we need to move to a platform that supports back-and-forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport, including #VOC, your contact information, and your product's model number, or you can reach us at our customer service line at (800) 243-0000 and see what we can do to assist you. Thanks. ^Danee

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Also include your contact information, model/serial numbers and date of purchase so that we can investigate and explore all options to provide you with quick assistance and expedite a resolution. We will do everything in our power to help and apologize for any inconvenience experienced. Thank you. ^Daphane