Hey Carol, we appreciate you taking the time to bring this to our attention, and we would love to address it with you. Check out this link for adjusting your shelving and bins: http://spr.ly/6421VLpR3. Let us know how it goes in a private message on social media using @LGUSSupport with your model, serial, and phone number. Let's get things working right in your home. ~TammyJo

Thank you so much for taking the time to provide us with feedback about your LG Refrigerator, model LMXS28626S. This information will be shared with our research and development teams for future improvements. If you need any assistance, you can send us a private message through Facebook or Twitter using @LGUSSupport, including your product's model number and your contact information. It would be our pleasure to assist you. ^Danee

We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane