We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Hi, David. Thank you for reaching out, and we understand the importance of having your LG Refrigerator (LRFS28XBS) model supported by reliable service. For situations where it’s difficult to find a technician, one helpful step you can try is performing a full power reset on the unit. Unplug the refrigerator for about 60 seconds, then plug it back in to allow the system to recalibrate. This can help restore normal operation if the issue is related to sensors or control functions. For more guidance, visit https://www.lg.com/us/support/product/lg-LRFS28XBS.ASTCNA1. We’d be glad to take a closer look at this for you. Please send us an email at lgdigitalcare@lg.sprinklrsupport.com. We're here for you! ^Juvy

We’re so glad you had a great experience using the LG 28 cu.ft. Smart wi-fi Enabled French Door Refrigerator, model LMXS28626D. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thank you for choosing LG and Thank you so much for taking the time to leave us a 5-star review. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee