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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
4 out of 5 stars
stars
2,301 ratings2,264 reviews
  1. 5 stars56% (1,282)
  2. 4 stars20% (469)
  3. 3 stars8% (173)
  4. 2 stars5% (121)
  5. 1 star11% (256)

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Showing 1,391-1,400 of 2,264 reviews
May 28, 2021
BDRun
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I love my new fridge. Door icemaker rocks!

[This review was collected as part of a promotion.] We have had this refrigerator for 7 months. It's unique because of the double horizontal freezer drawers. This fridge is superior!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
May 22, 2023
Anonymous
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

It was recall Never buying LG again worst experience the motor burnt not cooling every few months now Ice maker is leaking my food turned bad! I am done I want new refrigerator!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from social/LG

We appreciate you sending us your feedback. Please know that your thoughts are important to us as it will be shared with our marketing and product teams to meet your expectations moving forward. Meanwhile, call our Customer Service at (800)243-0000. Thank you ~Tanisha

Jan 31, 2022
Scoop53
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great appliance, plenty of room, easy clean.

[This review was collected as part of a promotion.] We bought this back in November, we'll worth the wait to receive. Adds so much to the look in our kitchen. It's functionality is superb. Great product !

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jun 6, 2019
Miriamal
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Awesome features

[This review was collected as part of a promotion.] I am super happy I bought this fridge. The capacity and the view I have of the inside makes it easy to see what I need without having to take other items.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Oct 29, 2023
Lu77
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Vert disapointing refrigerator

I bought this refrigerator 2 and 1/2 years ago and the fan motor stopped working. At this point it won't make ice cubes and will not dispense water. I'll probably never buy another LG product of any king.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG Digital Care Team

Hey there, we see your experience has fallen short of what we strive for at LG. Let's make Life's Good in your home again! Please send us a private message on our socials, @LGUSSupport, so we can look into your details. In the meantime, check out this helpful link on troubleshooting your ice and water dispenser. http://spr.ly/6427ul0tv ~Tegan

Jun 13, 2026
4DrFrenchDrThinQRefFreez
5 out of 5 stars
5 out of 5 stars review

Our LG 4 Door French Door refrigerator / freezer is our best ever in 56 years! Looks fabulous! Performs even better! The technology, design, and ample space is great! We are very pleased with our selection.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hi! That is an absolutely incredible milestone to celebrate! We are completely thrilled to know that your new LG 4 Door French Door Refrigerator has earned the title of your absolute best choice in over five decades of home appliances, delivering a fabulous look alongside spectacular cooling performance and ample space. If you ever need any assistance down the road, please feel free to reach out to @LGUSSupport. ^James

Sep 7, 2020
Disappointed
1 out of 5 stars
1 out of 5 stars review

Worst Company and Refrigerator EVER

We have had this refrigerator for 3 years. We had no initial problems with it then on Aug. 1st it stopped keeping things cold. We called the LG service repair line and for the next 30 days, we played a game of service apts being made and cancelled. Our refrigerator took them 30 days to fix. It was the compressor. Look at their FB page so many people with the same complaint. This is a known problem with this company. Others reported they couldn’t get a nonLG service repair to commit to fixing it because LG fails to pay them. DO NOT BUY anything from LG!

Helpful?6Y64GGUTQNK313624255621
reply from LGAnswers

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Venette

Jan 29, 2026
LAURAJ
3 out of 5 stars
3 out of 5 stars review

Ice Cubes Limited

I like the 2 freezer drawers. Much better than one large freezer drawer. But there is very little room for things like gallon milk containers and other large normal things. And the ice is very limited. Most refrigerators like this put ice in a basket in the freezer drawer, as well as dropping ice cubes through the outside slot. This refrigerator has a small container of ice that only drops through the outside slot. And the cubes of ice get stuck in the slot occasionally. Make sure that's ok with you before you buy this item.

Helpful?6Y64GGUTQNK313624255621
Jan 11, 2026
Wisconthin
2 out of 5 stars
2 out of 5 stars review

No light in bottom freezer - buy the cheaper model

Don't buy this. Buy the cheaper one - hundreds of dollars less - that has just one freezer compartment with a sliding tray. The bottom freezer drawer in this model has NO LIGHT, so it's apparently for overflow long-term storage. Half of the top drawer - what would be in the the sliding tray of the cheaper model - is wasted with ice storage, which needs lighting like a hole in the head. I'm going to use that half for frozen food and put the ice bin in my master bedroom closet for shoe storage.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LG

Hi. Thank you for sharing your experience with your LG Refrigerator. The way you described the freezer layout, lighting differences, and how the ice‑storage design affects usable space gives us a clear picture of how this model is working for you in day‑to‑day use. Feedback like yours is incredibly helpful, especially when it highlights how design choices impact practicality in real households. To allow us to properly investigate the details of your specific product model and to see if there is anything we can do to assist with this freezer‑layout and lighting‑feature issue being encountered, please send us an email at lgdigitalcare@lg.sprinklrsupport.com if you need further assistance. ^James

Jan 14, 2023
Al
2 out of 5 stars
2 out of 5 stars review

Good Storage, Poor Quality LG Product

We purchased this refrigerator two and a half years ago as we loved the dual drawers, the look and the space it provided at a reasonable price. When it works, it’s a great refrigerator that holds a lot of food for a family of 4. But it has already begun to fail after only 2 1/2 years. The first issue that we have is the top drawer suddenly builds up frost out of the blue and the fans were making noise. This went on for a bit. I had a technician come out and there was heavy ice build up on the fans which he defrosted and said it’s a seal issue as all the other parts were functioning correctly at the moment. So we replaced that ($700 later) and two weeks go by and it’s happening again plus the refrigerator portion is now not cooling properly on the top half. Now have to get the technician back out to rediagnose the issue. I’ve never had a fridge fail like this as usually it’s the ice maker that fails. I would not recommend this product and I am now questioning whether I would ever buy an LG product again as their quality has gone downhill.

Helpful?6Y64GGUTQNK313624255621
reply from Supplier Response

We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you have questions or further concerns, please reach out to our support team on Facebook at @LGUSSupport and use #VOC in your first message to our social media support team. We apologize for any inconvenience this caused. ^Venette