We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane

Hi. We understand you're experiencing difficulty defrosting your refrigerator and would like to help! Please reach out to our team on Facebook or Twitter at the handle @LGUSSupport. Include your phone number and refrigerator information (model and serial numbers) in your private/direct message to us. We look forward to assisting you and to the resolution of the issue you're experiencing! ^Chris

Hi, we're always excited to hear from customers who say they love their LG refrigerator! Enjoy all the features your fridge has to offer you, including its ample 28 cu.ft.of space. Should you need support, feel free to contact us via chat or phone support. More information for these support options can be found here: https://www.lg.com/us/support/contact. We'd be happy to assist you! ^Chris

We’re so glad you had a great experience using the LG 28 cu.ft. Smart wi-fi Enabled French Door Refrigerator, model LMXS28626D. We put customer experience and satisfaction as our top priorities, and your review reaffirms the hard work we put in every day. Thank you for choosing LG and Thank you so much for taking the time to leave us a 4-star review. If there's anything we can do to serve you further, let us know. You may send us a private message on Facebook or Twitter using @LGUSSupport, or call our Customer Service at (800) 243-0000, and it would be our pleasure to assist you. ^Danee