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Customer reviews for LG 28 cu. ft. French Door Refrigerator for
LG 28 cu. ft. French Door Refrigerator
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4.1 out of 5 stars
stars2,289 ratings2,253 reviews
  1. 5 stars56% (1,281)
  2. 4 stars20% (467)
  3. 3 stars8% (172)
  4. 2 stars5% (118)
  5. 1 star11% (251)
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Showing 1,011-1,020 of 2,253 reviews
May 15, 2022
CWhite1
1 out of 5 stars review

Verified Purchase

2 months and a broken ice maker

[This review was collected as part of a promotion.] I have owned it two months and the ice maker doesn’t work. They sent a parts changer to repair it and it still doesn’t work.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

We hate to hear this and thank you for your feedback. We do see you are scheduled for the tech to return. We hope you can get this repaired for you.^Sandy

Apr 16, 2022
68ragu
5 out of 5 stars review

Verified Purchase

Wonderful Refrigerator

[This review was collected as part of a promotion.] Have had the refrigerator for about two weeks and is everything we thought it would be. Plenty of room well set up for storage, water and ice production excellent just what we expected and more.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Nov 3, 2023
Lu77
2 out of 5 stars review

Verified Purchase

Not a good fridge

I bought this refrigerator two and a half years ago but I will never buy another LG product. The fan motor I believe should have lasted longer than two and a half years. Very disappoined!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Customer Care

Thank you for taking the time to share your feedback regarding your LG 28 cu.ft. Smart Wi-Fi Enabled French Door Refrigerator (LMXS28626S). We're sorry to hear about the issue you've encountered with the fan motor and understand your disappointment. We'd also like to apologize for any inconvenience caused by the premature failure of the fan motor within a relatively short time frame. Your feedback is highly valued, as it allows us to gain fresh insights and explore innovative ways to enhance our services and future product developments. We'd also like to know more about your concern, to do so, please send us a private message on Facebook or Twitter (X) using the handle @LGUSSupport containing the product details of your unit. We're here to help.

Sep 5, 2021
4low2go
4 out of 5 stars review

Verified Purchase

Great product so far.

[This review was collected as part of a promotion.] It's a wonderful product with one exception, the left door closes with excessive force. I have contacted LG support, still waiting.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Nov 10, 2022
Marcy kobb
5 out of 5 stars review

Verified Purchase

I am a Happy Woman

This refrigerator is terrific for me. I do like the two drawers so I don’t have to drag the big drawer open. It was a problem for me, a senior citizen.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Dec 20, 2022
Calf723
5 out of 5 stars review

Verified Purchase

Love it!

Everything is great so far with this fridge! I love the ice machine doesn’t take up so much inside of fridge. The flilter will be great to change. The bottom freezer is wonderful and style is awesome!

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Jan 9, 2019
Mark A K
2 out of 5 stars review

Verified Purchase

Ice Maker Broke in the First Two Days

I bought this and the tray that the ice is made in broke and fell through where the ice cubes are dispensed. This is not something that even gets touched by human hands? It appears to be a materials defect, meaning it material appears to be brittle.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

I hate to hear that you are having issues with your ice maker! After a long day, having a nice cold drink helps you to relax. Please reach out to https://refrigerators.lgsupport.com/hc/en-us/requests/new?id=WEB&agent=4666132 so we can look into your case and help you find a solution.

May 22, 2021
SteveCitrusHills
5 out of 5 stars review

Verified Purchase

Great refrigerator

[This review was collected as part of a promotion.] Have had this for 2 months. It works well. Seems to keep temperature consistent in each compartment. Ice cubes could be bigger, but the size is adequate.

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
Sep 3, 2021
Dogbert
3 out of 5 stars review

Verified Purchase

Great features, quality is questionable.

Purchased this refrigerator in March 2021. In June it stopped making ice. Repair guy said the icemaker had to be replaced. Waited 3 weeks, finally repaired. Can't give a higher rating until I see how long this one lasts...

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from LGE Social Media

Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane

Jul 21, 2022
Anonymous
1 out of 5 stars review

Verified Purchase

Had it for 3 years and the compressor went out

[This review was collected as part of a promotion.] Will not purchase another one, the compressor went out and we only had it for 3 years, had to end up buying a new and different brand

Review from lg.com
Helpful?6Y64GGUTQNK313624255621
reply from Social Media

We are sad to learn that your refrigerator needed repair. Thank you for taking the time to share your story with us.^Sandy