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Customer reviews for Member's Mark Premier Adjustable Base with Pillow Tilt and Massage for
Member's Mark Premier Adjustable Base with Pillow Tilt and Massage
4.7 out of 5 stars
stars
1,644 ratings863 reviews
  1. 5 stars80% (1,318)
  2. 4 stars13% (207)
  3. 3 stars3% (44)
  4. 2 stars1% (20)
  5. 1 star3% (55)
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Showing 181-190 of 863 reviews
Sep 20, 2024
Reviewer name: Matrox
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The best bed frame at any cost

I happened to be an engineer. When this bed frame came in I examined it very close as the features it has for the price are many. So I looked at it and I thought well it must be a cheap design and construction well to my surprise it is constructed very well the design is excellent and the performance exceeds anything of you before. The head tilt looks like a charm and if you want this feature in the bed frame you're going to pay a lot of money, Sam Clubs provides it on a lower cost high quality adjustable frame. The vibration feature which other frames have that don't work very good it's also very excellent, it works and you can feel the three levels of vibration very well. I could go on but that's enough I just tell you if you're looking for an adjustable bed frame this Members Mark frame cannot be beat.

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Jun 5, 2022
Reviewer name: ffighter_oh_st
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Complete new bed assembly !! Absolutely love!!

Love this bed and base. We shopped around for a couple weeks. Sam’s has the best value for the money. Heavy duty, works every which way, massage, all works great. Really like the part that curls up your head to watch TV. Delivered directly to house. Easy to set up. Best SLEEP I’ve had in years. Will be buying another for spare bedroom’s.

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May 12, 2021
Reviewer name: Adam
1 out of 5 stars
1 out of 5 stars review

Screw-in legs ...not so much

The first bed frame had legs that went in nicely. The second bed frame not so lucky... I need to retap the frame hole to accept the leg screw. Those two holes are too small for the screw in legs, no of them fit... So I got to go to the hardware store etc....

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Dec 11, 2023
Reviewer name: Blaker
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Wish I Had Known…

Works great! My only wish is that I had known that the split king option has the ability to function in unison as a regular king. Had I known I would have gotten this sooner to use with my king mattress. Then once I was ready to use two twin xl mattresses, I would have been set for that option. As it was, I waited to be able to afford the bases, new mattresses and new sheets all at once. This has worked well since my wife and I use very different settings at night. I could do without the massage feature, but otherwise no complaints.

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Aug 1, 2020
Reviewer name: JLFaulk
3 out of 5 stars
3 out of 5 stars review

Long Term Review

We have had this queen adjustable frame for a little over two years now. This frame cured so many of my back issues. The construction is solid and holds up structurally. The only reason I now rate this at three stars is a series of annoying squeaks from odd places on the frame when you roll over or sometimes just move your leg. Outside of that a great price for a descent product.

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Apr 2, 2022
Reviewer name: Brandi
3 out of 5 stars
3 out of 5 stars review

Verified Purchase

Disappointed

A little over priced. I have yet to find the USB port it supposedly has. The pillow tilt doesn’t hardly tilt and the foot lift doesn’t go high enough. The vibrating massage doesn’t work/ is so light u can’t feel it at all!!!! I’m all around disappointed, I feel like I paid $600 to sit up in my bed

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Dec 31, 2024
Reviewer name: Tina
5 out of 5 stars
5 out of 5 stars review

People with hip and lower back pain

I bought a split king . This frame fit right into my exting bed replacing the box springs and it had connection parts that allowed the split frame to work as one unit so I got to use my existing soild king size foam matress. The best mind blowing thing is how sleeping in the zero gravity setting was total game changer for my lower back and hip issues best painless sleep Iv had in year. The only bad thing I can say is I wish I would have bought it sooner.

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Jul 13, 2025
Reviewer name: Mark
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

California King Adjustable Base

After only getting one of two pieces, FedEx has a Master tracking number and then another tracking number on the 2nd part. FedEx delivered the box with the master tracking number took a picture and my delivery was final. FedEx automated customer service prevented me from getting to a human for two days. I finally got to a human and was told my package 📦 was delivered, now I had to explain how to see the other tracking number to FedEx customer service representative she was nice and click on the links I asked her to and then she started a process to rerouting my lost pakage back to me. I had actually talked to Sam's Club and was told I received my package they were satisfied. Four days latter FedEx was telling me my package is lost and they don't seem to care. Back to Sam's club that first guy hung up on me because I paid for something and only received half, and the camouflage of FedEx showed I received my package and anybody looking at the picture hwould believe I was a lying, corporate America gotta fix the dumb the concept of the master tracking number was new to me and I don't know the FedEx Sam's Club shipping and product delivery system but I have to explain it, to everybody I talk to about getting what I paid for delivered. Sam's Club has automated return if your missing parts so I clicked that and started a return ticket with a replacement shipment not really sure what that was gonna do. At this point it is like a new video game pushing buttons to see what happens. I called Sam's Club customer service to speak with a supervisor. He followed my instructions on how to see the second package 📦 he put me on hold and talked to FedEx by the end of the call he assured me FedEx would be rerouting my package back to me. Itold him about the replacement shipment and asked him to cancel it. FedEx found my package in Kernersville NC and tracking showed it was actually heading here for the third time. FedEx was showing another master tracking number and another camouflaged tracking number heading my way. Things are really moving now I got one of two pieces here the list package 📦 rerouted for the second time actually heading here with a replacement shipment heading here. Delivery day FedEx guy at the door, he has the lost package 📦 and the replacement shipment 📦 📦 and a shipping label to pick up the 📦 I have for the return. So I give him the one I have take two 📦 📦 from him and refuse the third 📦 . Finally I have both halves of my California King Adjustable Bed Base 🛌. I assemble it since the mattress arrived three days ago. I get it together ❤️ batteries in the remote jumper wire connected bed works fine. Unit on right as you lay in it is noisy when raising and lowering the foot of the bed. Having all the trouble getting this thing here I deal with the noise. I don't want to disassemble this bed my old one was crap and I'm not putting it together while I go thru the BS of another replacement as it would have to be packed reday for shipment when FedEx arrived with a 25% possibility of it being noisy after all four pieces were here and I kept two random selection and one of those is noisy.

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May 21, 2021
Reviewer name: BARBIE
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

XPO & Serta Rock!!!

With the adjustable frame it is beyond words especially in the zero gravity position. You don't know what your missing!!!! The frames are flawless and XPO trucking did the install and delivery they went above and beyond the call to get us set up. It took them less than 15 min to do the set up and they cleaned up after themselves and showed us how to operate the beds and left us with a huge smile on our face. This was the first good nights sleep in years!

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Feb 24, 2021
Reviewer name: Michele
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Happy with purchase

Have only had it a few weeks, but very happy. Love the fact that I got an adjustable bed for such a reasonable price, plus it has the massage feature which I really appreciate plus the tilt feature for watching tv in bed. I bought the Queen size and moved it from the front porch to the 1st floor bedroom and into place by myself, however I would recommend it be done by 2 people as it is bulky and heavy (I'm in reasonably decent condition but i wont say it was easy lol).

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