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Customer reviews for Member's Mark Premier Adjustable Base with Pillow Tilt and Massage for
Member's Mark Premier Adjustable Base with Pillow Tilt and Massage
4.7 out of 5 stars
stars
1,638 ratings857 reviews
  1. 5 stars80% (1,314)
  2. 4 stars13% (207)
  3. 3 stars3% (44)
  4. 2 stars1% (20)
  5. 1 star3% (53)

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Showing 161-170 of 857 reviews
May 7, 2020
gigi
4 out of 5 stars
4 out of 5 stars review

I love the adjustable but...

I've had my bed for 2 months now & I love it. I will never go back to a regular flat bed... My only concern is that after only 2 months of daily use it went nuts on me. When I hit the button to raise or lower the foot area starts and stops and starts and stops... I can live with that... BUT, now the massage feature comes on randomly and ypu can't shut it off right away. It scared the daylights out of me lol... Imagine being sound asleep & being awaken by the vibrating bed. I thought the house was shaking & it was an earthquake lol... I didn't read anyone else with a similar issue on here. Maybe my foundation is the only one doing this. I will be sending this one back and exchanging it. I like it enough to give them another shot.

Helpful?34FLAMJ8ZKNN13624255471
Jul 22, 2021
Hightech
1 out of 5 stars
1 out of 5 stars review

Bad QA on Legs Screw Threading

I plan on updating this review one day when this problem is fixed to keep it as it's high reputation it should deserve as it has great features for it's price; but only when the QA threading leg issue is fixed. Reason for 1 star is NOT because I got a defect, it happens, it's due to the fact I have read multiple reviews from months and months ago with the same issue. The manufactured date on my frame is just a few months back so it still isn't resolved or checked before packaging. You get 6 legs and 6 holes to put them in. 2 of the holes take any of the 6 legs with no issues, 4 of the holes are not drilled out right or have a wrong sized or coarse threaded nut in them. You can either force them thru, retap them or exchange, I sadly only got 3 forced thru and the 4th one is just pure stripped. If this were a TV stand or something that didn't move I'd keep it, but since this is a bed to be slept on for ~10 years, a moving bed at that; I do not feel safe with the one main middle leg wobbly. I do feel bad for Sams club having to ship out a new one and paying to take back the old as this is clearly a manufactures defect. I contacted the manufacture SouthBay International, who imports it, directly thru email 4 days ago and have yet to get a reply, I guess they just take it as acceptable losses, despite it being such an easy fix/check. I think it has not been fixed yet as quite a few people with this issue retap their holes instead of exchanging it as defective so it's not as well reported; being that hundreds of pounds are on it and it moves, I don't want to take that risk. I would recommend buying it, knowing this risk, as it's price point is unbeatable. Knowing you can exchange without issue (it will take a few weeks to arrive). My 1 star is to hopefully get attention so the defect is fixed and Sams doesn't have to keep paying for the wasted shipping of defects.

Helpful?34FLAMJ8ZKNN13624255471
Dec 30, 2018
Susrig
5 out of 5 stars
5 out of 5 stars review

Better than Expected

This adjustable bed frame is perfect for my needs. As most reviewers have noted, it is very heavy, 170 pounds. My bedroom is on the second floor so I had to hire two men to carry it upstairs. They recommended that I take one side of my current bedframe off so the adjustable frame could slide right in. That was genius! I screwed on the 6 legs, checked that the wiring was all attached and attached the electrical cord to the back up battery box. It was very simple. It works great with my 12 inch foam mattress that also has a topper on it. I can feel the vibration from the massage settings and I can easily adjust the head and foot settings. I have year round allergies and need the head raised. It is so much better than trying to adjust a few pillows! I also liked how easy it was to change the height of the bed frame. I am very satisfied with this purchase.

Helpful?34FLAMJ8ZKNN13624255471
Mar 5, 2022
Aga
4 out of 5 stars
4 out of 5 stars review

Great value!

Overall, I’m satisfied with this purchase. I purchased the Queen and the FedEx driver put it on driveway instead of front door. I can understand why he did that as I nearly pulled a groin trying to get it into the garage by myself. Eventually, two middle aged females were able to bring it in the house but it was awkward/heavy and might’ve involved some bad words. Might help to open it up before moving to remove legs and battery box. Assembly was easy (just screw in legs and connect a wire) but it took some time as the bedroom lacked necessary space to flip that monster of a bed frame into an existing sleigh bed. Once flipped onto its legs, it slides easily. Has the basic up/down positions for top and bottom as well as zero g. For some reason the zero g position adds pressure to my back but adjusting it and creating a favorite preset has remedied that. Some nights I only use the head tilt. That’s a nifty feature that I didn’t know that I’d need. I’d suggest using the remote app as it has an alarm clock that you can set—and the bed will move in an upright position. Cracks me up. The app is flawed though as the alarm sound rarely goes off. The movement usually wakes me up though. Good value for price—especially if purchased during a sale period. Recommend only if you have a helper to help you get it in the house and to flip over post leg assembly.

Helpful?34FLAMJ8ZKNN13624255471
Jul 13, 2025
Mark
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

California King Adjustable Base

After only getting one of two pieces, FedEx has a Master tracking number and then another tracking number on the 2nd part. FedEx delivered the box with the master tracking number took a picture and my delivery was final. FedEx automated customer service prevented me from getting to a human for two days. I finally got to a human and was told my package 📦 was delivered, now I had to explain how to see the other tracking number to FedEx customer service representative she was nice and click on the links I asked her to and then she started a process to rerouting my lost pakage back to me. I had actually talked to Sam's Club and was told I received my package they were satisfied. Four days latter FedEx was telling me my package is lost and they don't seem to care. Back to Sam's club that first guy hung up on me because I paid for something and only received half, and the camouflage of FedEx showed I received my package and anybody looking at the picture hwould believe I was a lying, corporate America gotta fix the dumb the concept of the master tracking number was new to me and I don't know the FedEx Sam's Club shipping and product delivery system but I have to explain it, to everybody I talk to about getting what I paid for delivered. Sam's Club has automated return if your missing parts so I clicked that and started a return ticket with a replacement shipment not really sure what that was gonna do. At this point it is like a new video game pushing buttons to see what happens. I called Sam's Club customer service to speak with a supervisor. He followed my instructions on how to see the second package 📦 he put me on hold and talked to FedEx by the end of the call he assured me FedEx would be rerouting my package back to me. Itold him about the replacement shipment and asked him to cancel it. FedEx found my package in Kernersville NC and tracking showed it was actually heading here for the third time. FedEx was showing another master tracking number and another camouflaged tracking number heading my way. Things are really moving now I got one of two pieces here the list package 📦 rerouted for the second time actually heading here with a replacement shipment heading here. Delivery day FedEx guy at the door, he has the lost package 📦 and the replacement shipment 📦 📦 and a shipping label to pick up the 📦 I have for the return. So I give him the one I have take two 📦 📦 from him and refuse the third 📦 . Finally I have both halves of my California King Adjustable Bed Base 🛌. I assemble it since the mattress arrived three days ago. I get it together ❤️ batteries in the remote jumper wire connected bed works fine. Unit on right as you lay in it is noisy when raising and lowering the foot of the bed. Having all the trouble getting this thing here I deal with the noise. I don't want to disassemble this bed my old one was crap and I'm not putting it together while I go thru the BS of another replacement as it would have to be packed reday for shipment when FedEx arrived with a 25% possibility of it being noisy after all four pieces were here and I kept two random selection and one of those is noisy.

Helpful?34FLAMJ8ZKNN13624255471
Sep 1, 2020
Yona
3 out of 5 stars
3 out of 5 stars review

Has all Features

We bought this about 3 months ago and it lives up to the expectations and has all the features. You can customize your tilt which is nice. The reason for the reduced stars is the bottom never completely lays flat, it always looks like middle is sagging.

Helpful?34FLAMJ8ZKNN13624255471
Jun 16, 2021
Lisa
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Oh Sam

I have been shopping for this bed for over a long time. Never thought about Sam’s, what a mistake. It’s been a few days now. This is the best sleep. All parts were included, no tools needed. The box arrived in good condition. Excepting value. Wise purchase. So far So goood. I hope it holds up to the 10 year warranty.

Helpful?34FLAMJ8ZKNN13624255471
Jan 26, 2019
mweav
5 out of 5 stars
5 out of 5 stars review

Genius design

I just got this queen-sized adjustable frame a few days ago. Brilliant design. Whoever came up with the fold in half and 6 legs for solid support is genius. I was replacing a queen-sized Serta adjustable frame. We moved the Serta frame to my sister’s which required 3 people and had to put it on top of my van to move (other choice was to remove over 30 screws to dissemble). This Sam’s Club adjustable frame, I was able to move it around and completely install it by myself! It was easy!!! Works wonderfully. You can truly sit up in the bed, the massage is stronger, and having the USB ports to plug in the phone to charge overnight is wonderful.

Helpful?34FLAMJ8ZKNN13624255471
Apr 11, 2023
Cat
3 out of 5 stars
3 out of 5 stars review

Holy vibrations batman!

I have had this bed frame for several years and I absolutely love almost everything about it except the 'massage' feature. It's not massage it's vibration of varying intensity. I hate it and 99.995 out of 100 times that I touch the remote I hit the darn vibrate button, then it's a fight to find a button to turn it off. I sneeze the vibrate button gets pressed. I touch the side table, the vibrate button gets pressed. My cat lays beside me the vibrate button gets pressed. I'm scared my foundation is going to crumble much like the walls of Jericho. I am writing this review solely based on my irritation with how easy the vibrate button gets pressed and how annoying it is to try to get it to turn off. I'll never own one with 'massage' again, without a doubt!

Helpful?34FLAMJ8ZKNN13624255471
May 24, 2022
TR in AZ
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Great product reasonable price

It is AMAZING! The motor that adjusts the positions of the mattress is very smooth and quiet. The massage is a little noisy but it feels wonderful. I have severe back pain and the massage seems to help. No problem putting it together, although it is very heavy. I would recommend 2 people to move it.

Helpful?34FLAMJ8ZKNN13624255471