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Customer reviews for Member's Mark Premier Adjustable Base with Pillow Tilt and Massage for
Member's Mark Premier Adjustable Base with Pillow Tilt and Massage
4.7 out of 5 stars
stars
1,644 ratings863 reviews
  1. 5 stars80% (1,318)
  2. 4 stars13% (207)
  3. 3 stars3% (44)
  4. 2 stars1% (20)
  5. 1 star3% (55)
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Showing 161-170 of 863 reviews
Jan 26, 2019
Reviewer name: mweav
5 out of 5 stars
5 out of 5 stars review

Genius design

I just got this queen-sized adjustable frame a few days ago. Brilliant design. Whoever came up with the fold in half and 6 legs for solid support is genius. I was replacing a queen-sized Serta adjustable frame. We moved the Serta frame to my sister’s which required 3 people and had to put it on top of my van to move (other choice was to remove over 30 screws to dissemble). This Sam’s Club adjustable frame, I was able to move it around and completely install it by myself! It was easy!!! Works wonderfully. You can truly sit up in the bed, the massage is stronger, and having the USB ports to plug in the phone to charge overnight is wonderful.

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Sep 15, 2023
Reviewer name: giorgos
5 out of 5 stars
5 out of 5 stars review

Outstanding base... well above expectations!

Bought two Twin XLs and although there were a few hiccups on delivery (FedEx changed the delivery date 3 times; messed up our timing in removing the old King mattress and box springs). Also, one of the two boxes was damaged enough to make a slit of 3-4" long on the fabric that wraps around the frame/structure of the base. Also, the motor for the back (not the pillow tilt) got affected as it works slow and makes a noise when operated. But that was due to damage during shipping as the other base is fantastic! - it works very smoothly at below average noise, the massage is absolutely wonderful, the response is outstanding (with the 1/8 min ON/OFF ratio, or 12.5% efficiency; ...most bases have a lower % which limits operating the motors in a more continuous fashion). The base seems very well built, and looking underneath you can see well designed parts and positioned perfectly. Is there any room for improvement? Of course, always, no matter what product it is, there are things that one can better. For example, 1) The leg rise range is quite small - they could have allowed a higher rise without, btw, adversely affecting anything 2) The pillow tilt too should be given a wider range (again, no additional cost or adversity by doing so) 3) Bottom, foot-side of mattress, when raised at max foot lift, creates a large gap (between the top surface of base structure and the bottom side of the mattress) - that creates a palpitating effect or springiness which is also exacerbated for short people (less weight is applied at the end of the mattress since feet do not reach all the way down to the bottom of the mattress). Perhaps a couple of straps can hold the bottom of the mattress tied to the base structure to avoid the vertical bouncing (something like SleepOne has in place on their bases) 4) The individual leg sections(of equal length) that make up the full leg could be made with different lengths and been provided with few extra sections of varying length so that the actual height of the base from the floor can be adjusted in smaller increments (instead of the current 3" length for each section) There are some other minute improvement details although not worth mentioning. But all in all, this base is well made, seems to use good parts (great 10-yr warranty), and is above average in design and performance. And if you factor in Sam's price? It is a steal !!!!!!

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Jun 17, 2020
Reviewer name: Kevin
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Excellent power adjustable bed frame

This is a good, solid, adjustable bed frame with a ton of features. It has a wireless remote, iphone app, USB charging ports for your phone, and is very heavy duty. It comes virtually fully assembled. The box is about the size of a queen bed, and very heavy (150lbs). You will need two strong people to move it. Sams club ships via Fedex, and they will drop it at your doorstep. Excellent value for the money. Half the cost of what you would pay at a furniture store. 10 year warranty.

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Jun 5, 2025
Reviewer name: linda
3 out of 5 stars
3 out of 5 stars review

To be continued when undamaged bed arrives

I am waiting for my replacement split king size bed. The boxes arrived severly damaged in shipment process. Unfortunately, one of the beds had damage that went right through the box and through the base material causing a rip straight through. Sam's is great for offering to replace the bed. However, shipping arrangements are deplorable. Watching shipping and I live in Wisconsin, Bed is being sent from Indiana by FedEx. But, it's going to California first!! WHY?? It's one state away. No wonder there are so many complaints about damage. They send the bed cross crountry in just a cheap taped up cardboard box. There is no protection whatsoever to cushion the frame. Box states 2 man lifting but we all know there is only one FedEx person who has to load & unload 97# boxes. I watched the loading up of my return - it was flipped every which way to get it across pavement ad into truckbed.

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May 25, 2021
Reviewer name: Jason
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Really nice adjustable base at great price.

Received shipment earlier than expected. There was some box damage on the corners of the box, but no identifiable damage to the actual bed base. Was quite heavy (had to move to a location in my apartment because the bed base was delivered several days before I got the gel-memory foam mattress. Setup was easy (it will take 2 people - guessing around 200 lbs). Have had several weeks now and can say it has met all my expectations. It's adjustment motors are quiet, nice backlit remote control, and the phone app worked as described. Have owned an L&P adjustable bed before that I paid north of $2200 many years ago, and can say this base surpasses that one (with the exception of the L&P "wallhugging" feature). Would have no problem recommend this base to family/friends. Time will tell if it is truly built to last.

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Jul 17, 2019
Reviewer name: Dhappy
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

The Price is Right !!!

I shopped around at my local stores and this is 1/3 the price with more features than any I have found. I do not toss and turn with my c-pap on any more . The sheets are still tucked in when I wake up. I have recommended this base to my family members and I could become a salesman for this base. Very happy with this base so far .

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Jul 22, 2019
Reviewer name: Snickerdoodle
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

Happy with my new Adjustable Base

For what I paid it was a very good purchase. I could have paid twice as much and got a better quality, but I didn't want to pay that much. I love the zero gravity option and reading in bed is much easier now. The vibration is a little loud but for the price, I am very happy. I am enjoying my new adjustable very much.

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Jul 13, 2025
Reviewer name: Mark
4 out of 5 stars
4 out of 5 stars review

Verified Purchase

California King Adjustable Base

After only getting one of two pieces, FedEx has a Master tracking number and then another tracking number on the 2nd part. FedEx delivered the box with the master tracking number took a picture and my delivery was final. FedEx automated customer service prevented me from getting to a human for two days. I finally got to a human and was told my package 📦 was delivered, now I had to explain how to see the other tracking number to FedEx customer service representative she was nice and click on the links I asked her to and then she started a process to rerouting my lost pakage back to me. I had actually talked to Sam's Club and was told I received my package they were satisfied. Four days latter FedEx was telling me my package is lost and they don't seem to care. Back to Sam's club that first guy hung up on me because I paid for something and only received half, and the camouflage of FedEx showed I received my package and anybody looking at the picture hwould believe I was a lying, corporate America gotta fix the dumb the concept of the master tracking number was new to me and I don't know the FedEx Sam's Club shipping and product delivery system but I have to explain it, to everybody I talk to about getting what I paid for delivered. Sam's Club has automated return if your missing parts so I clicked that and started a return ticket with a replacement shipment not really sure what that was gonna do. At this point it is like a new video game pushing buttons to see what happens. I called Sam's Club customer service to speak with a supervisor. He followed my instructions on how to see the second package 📦 he put me on hold and talked to FedEx by the end of the call he assured me FedEx would be rerouting my package back to me. Itold him about the replacement shipment and asked him to cancel it. FedEx found my package in Kernersville NC and tracking showed it was actually heading here for the third time. FedEx was showing another master tracking number and another camouflaged tracking number heading my way. Things are really moving now I got one of two pieces here the list package 📦 rerouted for the second time actually heading here with a replacement shipment heading here. Delivery day FedEx guy at the door, he has the lost package 📦 and the replacement shipment 📦 📦 and a shipping label to pick up the 📦 I have for the return. So I give him the one I have take two 📦 📦 from him and refuse the third 📦 . Finally I have both halves of my California King Adjustable Bed Base 🛌. I assemble it since the mattress arrived three days ago. I get it together ❤️ batteries in the remote jumper wire connected bed works fine. Unit on right as you lay in it is noisy when raising and lowering the foot of the bed. Having all the trouble getting this thing here I deal with the noise. I don't want to disassemble this bed my old one was crap and I'm not putting it together while I go thru the BS of another replacement as it would have to be packed reday for shipment when FedEx arrived with a 25% possibility of it being noisy after all four pieces were here and I kept two random selection and one of those is noisy.

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Mar 13, 2021
Reviewer name: Elizabeth
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

LIFE CHANGING!!!

This bed base has been a life saver for me. When I was 18 I suffered a car accident which fractured my cervical spine and my right clavicle. I’m now 39 and am in constant pain. Being able to adjust my bed to a zero gravity setting is absolutely life changing for me. My lower back also has some problems and I usually wake up hurting, but not anymore because of this bed base. If you suffer from constant pain please don’t hesitate any longer and purchase this amazing bed base.

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Aug 1, 2020
Reviewer name: JLFaulk
3 out of 5 stars
3 out of 5 stars review

Long Term Review

We have had this queen adjustable frame for a little over two years now. This frame cured so many of my back issues. The construction is solid and holds up structurally. The only reason I now rate this at three stars is a series of annoying squeaks from odd places on the frame when you roll over or sometimes just move your leg. Outside of that a great price for a descent product.

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