The Microlife Connected Health+ App is completely free to download and use. It is available in both Apple and Google Play app stores. Please check and make sure you have downloaded the correct app. If you need further assistance, our customer support line is 1-866-289-6611 and we are available Mon-Fri, 8am - 8pm EST.

Hi Len, We need more information in order to troubleshoot this issue. Please call our technical support team so we can talk through it and make sure you can take a measurement. Our team is US-based and has a thorough understanding of the product. I hope you call us so we can help: 1-866-289-6611, Mon-Fri, 8am - 8pm EST

The measurement shouldn&#39;t be painful. Please make sure you are leaving a bit of space so the cuff can inflate. We recommend taking two fingers and putting them under the cuff to check before you take the measurement.<br /><br />If the monitor is repeating measurements it is using MAM (memory averaging mode). To turn this feature off use the switch on the side and slide it from 3 to 1. Because blood pressure constantly fluctuates, a result determined using MAM is more reliable than a single measurement, as recommended by the American Heart Association.<br /><br />Feel free to call us and walk through a measurement together: 1-866-289-6611, Mon-Fri, 8am - 8pm EST

Manually setting the time and date shouldn't take more than a minute. We are sorry you found it difficult. For higher numbers, you can hold down the "M" button to advance faster. If you are using your device with the app, the settings will be automatically updated once you connect. If you would like to walk through the setup together you can reach us here: 1-866-289-6611, Mon-Fri, 8am - 8pm EST

This blood pressure monitor has been clinically validated for accuracy. Most often the arm cuff is not placed properly. There are other environmental factors that can also cause skewed results. The Quick Reference Guide is a good place to start. If you need further assistance, please do not hesitate to call us. Our US based team is passionate about assisting people with monitoring their blood pressure at home. 1-866-289-6611, Mon-Fri, 8am - 8pm EST

Hi Patrick,We stand by our product and are here to help. Please do not hesitate to call us. Our customer support team can walk through using the blood pressure monitor with you. 1-866-289-6611, Mon-Fri, 8am - 8pm EST

We would appreciate the opportunity to troubleshoot that error message with you. The most common error is with the arm cuff. Make sure the cuff connector is fully connected. Unplug and firmly press it in, it should make a soft click once connected. Call our customer support team for further assistance: 1-866-289-6611, Mon-Fri, 8am - 8pm EST

This blood pressure monitor has been clinically validated for accuracy. Most often the arm cuff is not placed properly. There are other environmental factors that can also cause skewed results. The Quick Reference Guide is a good place to start. If you have any further concern, please call us so we can assist: 1-866-289-6611, Mon-Fri, 8am - 8pm EST