What error message were you getting? The most common error is with the cuff connection. Make sure the cuff connector is fully connected. Unplug and firmly press it in, it should make a soft click once connected. With any error messages that might occur, you will find a troubleshooting guide in the user manual. If you need further assistance, please call us: 1-866-289-6611, Mon-Fri, 8am - 8pm EST

Hi Ben, Keep up the good work! You are right to track your blood pressure over time as it fluctuates throughout the day and with many factors from everyday life. You'll get the best snapshot of your results by looking at an average over 2 weeks. Remember to take measurements at the same time of day, under the same conditions. Here are some additional tips to follow as these too affect your blood pressure results: (1) Avoid eating, smoking or any form of exertion before you take your measurement.(2) Make sure your bladder is empty.(3) Ensure clothing does not interfere with the cuff.(4) Sit quietly for 5 minutes before you take your measurement.(5) Do not flex muscles or have unnecessary movements during your measurement.As always, if you want to troubleshoot anything together you can contact us at 1-866-289-6611, Mon-Fri, 8am - 8pm EST

Hi Chas, I am very sorry to hear that you and your wife experienced difficulty using the device. We do stand by the clinically proven accuracy of this device and welcome the opportunity to discuss further. Our team is available to troubleshoot and walk through set up and measurement. 1-866-289-6611, Mon-Fri, 8am - 8pm EST

Hi Len, We need more information in order to troubleshoot this issue. Please call our technical support team so we can talk through it and make sure you can take a measurement. Our team is US-based and has a thorough understanding of the product. I hope you call us so we can help: 1-866-289-6611, Mon-Fri, 8am - 8pm EST

Manually setting the time and date shouldn't take more than a minute. We are sorry you found it difficult. For higher numbers, you can hold down the "M" button to advance faster. If you are using your device with the app, the settings will be automatically updated once you connect. If you would like to walk through the setup together you can reach us here: 1-866-289-6611, Mon-Fri, 8am - 8pm EST

The Microlife Connected Health+ App is completely free to download and use. It is available in both Apple and Google Play app stores. Please check and make sure you have downloaded the correct app. If you need further assistance, our customer support line is 1-866-289-6611 and we are available Mon-Fri, 8am - 8pm EST.