It is important to mention that if at any time during measurement you want to stop, press the power button and it will immediately stop and the cuff will deflate. We want taking your blood pressure at home to be as comfortable as it can so I am truly sorry to hear about your experience and want to help. Please contact us so we can gather more information and provide a solution. One possibility is you need a different cuff size. Measure the upper arm circumference with a soft tape measure or string. The cuff that comes with this device fits 8.7 in - 16.5 in. If your number is close to either the lower or higher number then the Medium or Extra Large replacement cuffs could make for a more comfortable measurement. Another possibility is that Memory Averaging Mode (MAM) was turned on which takes 3 measurements in a row. This shouldn't cause discomfort but perhaps it was unexpected if you didn't realize it was on. Again, we would appreciate if you contacted us so we can troubleshoot together. 1-866-289-6611, Mon-Fri, 8am - 8pm EST

This blood pressure monitor has been clinically validated for accuracy. Most often the arm cuff is not placed properly. There are other environmental factors that can also cause skewed results. The Quick Reference Guide is a good place to start. If you need further assistance, please do not hesitate to call us. Our US based team is passionate about assisting people with monitoring their blood pressure at home. 1-866-289-6611, Mon-Fri, 8am - 8pm EST

Hi Gary, I'm sorry to hear that you're having difficulty with the Bluetooth feature. Please review the information on pages 22 & 23 in the instruction booklet that was included with your device. It details the steps for downloading the app, activating the Bluetooth, pairing your device, and setting up for a synced reading. If you still need help, do not hesitate to call us to walk through it together: 1-866-289-6611, Mon-Fri, 8am - 8pm EST