Hello Glopez, thank you for sharing your experience with your Samsung Galaxy Buds2 Pro with us. We are happy to hear you are pleased with the overall usage and features of your device. We would be happy to help troubleshoot the battery of your device to ensure proper functionality. We have provided a link to an article to help you best understand the features and different settings that can affect the battery life. Without knowing how long your buds are lasting on a single charge, what audio profiles you are using, and how long you've owned the device, we have provided a few additional resources. If you are still within a one-year period of ownership you are still within warranty for your device, and we have linked the warranty information below. We have also provided a link to the Samsung Support Team to offer troubleshooting and warranty claim assistance. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages Samsung Warranty smsng.us/Warranty-Info

Hello Romaya, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. If your buds are too loose and falling out of your ears, you will have received additional ear tips in a larger size to help with the security of your fit. If you have already tried and that did not help with the security, we also have available on our website foam conform ear tips that will add an additional level of security with the fit being made of a different material. We have also included a link to the Samsung Support Team if for some reason you did not receive this accessory with your purchase. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hi there Tank, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We completely understand how important the fit of your buds are to you for both your continued usage and enjoyment. We have shared a link to an article that can help you determine the best position of your buds for a secure fit. You can also perform a fit test while wearing your device and connected in the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages