Hi there Dmann503, thank you for sharing your thoughts with us on your Samsung Galaxy Buds2 Pro. We would love nothing more than to help you troubleshoot the audio features of your device. We have included a link to an article below about using the Ambient Sound feature. We have also included a link to the Samsung Support Team if you are still experiencing the glitch you mentioned to offer troubleshooting and warranty options if you are still within the one year period. Thank you for being a Samsung customer. -Elizabeth Use Ambient sound on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078084/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hi Matt776, thank you for taking time out of your day to share your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand how important a secure fit is to your enjoyment and usage of your buds. If you have already tried using the additional silicone tips that were included in your packaging and are still experiencing this difficulty with the fit. We have available foam conform ear tips that are compatible with this device to provide additional assistance with the fit. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages