Hi there BriBri, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We understand wanting to fully immerse in your music and other media and the volume being important to this experience. We have shared a link to an article to help you troubleshoot this experience at your convenience. We have also shared a link to the Samsung Support Team if this experience continues and you would like assistance or if you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi Star, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the sound quality of your device. There are a few options to help you get the best and most secure fit as well. This device does come with additional silicone tips in a small cardboard box that came in your packaging. You can also perform a fit test while wearing the buds in the Samsung Wearables App. Lastly if you are still experiencing the difficulty, we do have available foam ear tips that may help you get the fit you desire. Thank you for being a Samsung customer. -Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages