Hi there Ankelly, we appreciate you sharing your experience with your Samsung Galaxy Buds2 Pro. We would be thrilled to help you troubleshoot the fit of your earbuds and have the best listening immersion possible. We have provided a link to an article to help you with this experience at your convenience, and recommend performing a fit test with your earbuds connected to your Samsung Wearables App. We have lastly provided a link to the Samsung Support Team if this experience continues and you would like additional assistance. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Sunshine, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are pleased with the uadio quality and features of your earbuds. We have provided a link to an article to help you with the ideal placement of your earbuds for a secure fit. We also recommend performing a fit test while your earbuds are in your ears and connected to the Samsung Wearables App. We have also included a link to the Samsung Support Team if this experience continues with your earbuds. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Romaya, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. If your buds are too loose and falling out of your ears, you will have received additional ear tips in a larger size to help with the security of your fit. If you have already tried and that did not help with the security, we also have available on our website foam conform ear tips that will add an additional level of security with the fit being made of a different material. We have also included a link to the Samsung Support Team if for some reason you did not receive this accessory with your purchase. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hey there Tpaguy33624, thank you for finding the free time out of your busy day to share your thoughts with us about your Smasung Galaxy Buds2 Pro. We appreciate your honesty as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. The Galaxy Buds2 Pro gives you up to 8 hours of play time per charge, which can be extended to up to 30 hours with a fully charged case. If one or both of your Galaxy earbuds are not charging or turning on, the issue may be with the earbuds themselves or the charging case. Using a charger that isn't approved by Samsung may cause charging malfunctions; it's also possible that the earbuds may be damaged. You can try fully charging the case, checking the earbuds for damage, or restarting the earbuds. When you have the free time in your schedule, please review the articles I have linked below titled, "All about your Samsung earbuds' battery life" and "Samsung earbuds do not turn on or charge" for some helpful tips and tricks to resolve your battery life. If you would like any further assistance, please do not hesitate to reach out to Samsung Support. Thank you for being a valued Samsung customer. - Debra smsng.us/Samsung-Support smsng.us/Warranty-Info smsng.us/Facebook-Messenger smsng.us/Twitter-Messages smsng.us/Samsung-Community https://www.samsung.com/us/support/answer/ANS00078081/ https://www.samsung.com/us/support/troubleshooting/TSG01206422/#samsung-earbuds-do-not-turn-on