Hi there Inge06, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We are so happy to hear you are pleased with the audio quality and the features of your device. We understand how important the overall fit of your device is as well to your continued enjoyment and usage. We have provided a link to an article to help ensure the optimal placement of the buds in your ears for the security of your device. You can also use the Samsung Wearables App to perform a fit test while you are wearing the buds. Lastly, we have provided a link to the Samsung Support Team if you have questions or are still seeking the perfect fit for your buds. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi there Love2shopgalaxy, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We would love to help you maximize your experience with your earbuds and troubleshoot the audio and fit of your device. We have provided links to articles to help you with the audio quality and placement of the earbuds in your ears for a secure fit. We also recommend performing a fit test with your earbuds in the Samsung Wearables App while connected and placed in your ears. Lastly, we have shared a link to the Samsung Support Team who can offer assistance directly through chat. They can work with you one on one to review any options that are available to you with your Samsung devices. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Use call features on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00078132/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hi there Ecai, we appreciate you sharing your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the audio quality of your buds and we would be happy to assist you with the fit of your device. If you have already worked with the additional ear tips in both the larger and smaller size included with the original packaging and are still expericing difficulty with the fit, we have provided a link to an article to help with the placement of the buds in your ear to help with the fit as well. Lastly, you can perform a fit test with your device when connect to the Samsung Wearables App and placed in your ears. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi there Deeshtheuser, we appreciate you sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We love hearing how much you are enjoying the sound quality and features of your device. If you haven't done so already, this device should have come with additional silicone tips in a few different sizes to help with the fit. We also have available on our website conform foam tips compatible with this device. You can also perform a fit test while wearing the buds and connected to your Samsung Wearables App. If you are feeling irritation that may be an allergy you may also want to consult a doctor. We appreciate you being a Samsung customer. -Elizabeth Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages

Hey SchoolBoiQuan, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We understand how frustrating it can be to have buds that do not stay securely in your ears. It's for this reason that we do include additional ear tips in a larger and smaller size to help our customers get the best and most secure fit possible regardless of ear size. Without knowing how long it has been since you lost your device, if there is still a battery charge, you can use the Find My Buds feature to help with a chirping sound to locate the buds. Thank you for being a Samsung customer. -Elizabeth Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger Twitter smsng.us/Twitter-Messages