Hello Jay S, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We know how important the audio quality is to you on a daily basis for your enjoyment and continued usage of your earbuds. We have provided links to the full device manual and the Samsung Support Team to help adjust the audio profile in the equalizer section in the settings of the Samsung Wearables App. We have also included a link to the Samsung Support Team if there is an underlying factor that may be causing this difficulty. Thank you for being a Samsung customer. -Elizabeth Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hello Robynn, thank you for sharing your thoughts about your Samsung Galaxy Buds2 Pro with us. We understand how valuable the lasting battery life of your earbuds are to you every day. We have some great resources available to help you with the battery life of your device, and have linked below for your convenience. We have also provided a link to the Samsung Support Team if you ever have questions about any of your Samsung products. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages