Great, but do not fit
[This review was collected as part of a promotion.] What I like about these earbuds is the great sound, noise canceling, and using them for phone calls without having the phone in my hand. I mainly use the ear buds for videos, but the sound doesn't match the mouth or the action on the screen at times. I like that they are lightweight and fit comfortably. However, they fall out of my ears when I talk and walk. I use the largest tips and they still fall out of my ears, even when I'm still. The ear buds just take a bit longer to fall out. I use the Buds Live most of the time, but they fall out if I move to much.
reply from Social & Commerce
Salutations MrSmith,
Thank you for finding the opportunity to share your thoughts with us about your Samsung Buds2 Pro. We appreciate your feedback as we make every effort to improve the design and functionality of our product line. Our intention is for our customers to feel like they are having the most memorable experiences when our products are being used. Samsung products have a 12-month warranty for manufacturing defects in materials and workmanship, linked below. Have you tried the Comply Tips Designed for the Galaxy Buds2 Pro? Galaxy Buds2 Pro foam tips easily attach to the device and feature a comfortable, custom in-ear fit. These are engineered to be the perfect length and shape for optimal in-ear fit, so the ear tips stay securely in your ears. Fun fact, the tips are designed to fit in the charging case while charging. With multiple sizes available, this will help to find the perfect fit. As you know, with the Buds2 and Buds2 Pro, you can use the Earbud fit test to make sure you’re wearing them correctly. From the Galaxy Wearable app, tap Earbud settings, and then tap Earbud fit test. Put the earbuds in your ears and then tap Start to begin the test. Sound lag is when the sound output does not match what’s happening on the connected device's screen. There are several reasons why you may experience sound lag on your Samsung earbuds when playing videos or games. However, there is usually an easy fix, such as strengthening the Bluetooth connection. Check out the link below that contains an article titled, "Sound lags from Samsung earbuds when videos and games are played" for some helpful tips to prevent audio lag. Please feel free to reach out to Samsung Support if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
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https://www.samsung.com/us/support/answer/ANS00082785/
https://www.samsung.com/us/support/troubleshooting/TSG01200670/
https://www.samsung.com/us/mobile/mobile-accessories/buds/comply-tips-designed-for-samsung-galaxy-buds2-pro-black-gp-s32111410/#benefits