Hey Robert, we appreciate your feedback on your Samsung Galaxy Buds2 Pro. We understand how important specific features are to you when using your earbuds and we'd be happy to help you troubleshoot any frustration you are experiencing. With regards to the connection to your device, we have provided a link to an article to help with this matter. We have also provided links to articles to help you with the ANC feature and fit of your earbuds. If you continue to experience the frustration with the fit, you can perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Lastly, we have provided a link to the Samsung Support Team if these experiences continue or you have any additional questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Galaxy Buds disconnect from phone often https://www.samsung.com/us/support/troubleshooting/TSG01208805/ Use Active noise canceling on your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00087243/ Connection issues with Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111318/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hello Nomax, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are happy to hear you are enjoying the 360 audio of your device. We have provided a link to an article to help with the audio quality. If you are looking to enhance specific audio features, you can do so in the settings of your Samsung Wearables App under equalizer. You can choose the audio profile that will better align with your preferences. We have also included a link to the Samsung Support Team if your device requires repair or you have questions. Thank you for being a Samsung customer. -Elizabeth No, low, or poor audio quality on Samsung earbuds https://www.samsung.com/us/support/troubleshooting/TSG01111323/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Hi there Miguel G, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We are so happy to hear you are enjoying the features and functionality of your earbuds. We have provided a link below to help you with the battery life of your device and ensure your earbuds are operating as intended. We have also shared a link to the Samsung Support Team if you have any questions about your Samsung products. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X https://smsng.us/X-Messages

Hey FlashyWarrior, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you troubleshoot any aspect of your device that is not meeting your expectations. We have provided a link to an article to help you with the battery of your device. We have also shared a link to the full device manual to help you with the different settings and features. Lastly, we have shared a link to the Samsung Support Team if you believe there is a different factor causing these difficulties with your device and would like further assistance. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages