Hello Favizia, thank you for your feedback on your Samsung Galaxy Buds2 Pro. We would be happy to help you with the security and comfort of your fit to help you listen with confidence in your device. We have provided a link to an article to help with the ideal placement of the device in your ear. You can also perform a fit test while wearing the earbuds and connected to the Samsung Wearables App. Thank you for being a Samsung customer. -Elizabeth How to wear your Samsung earbuds https://www.samsung.com/us/support/answer/ANS00082785/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages

Thank you for sharing your experience with the Galaxy Buds2 Pro, Bee! We’re delighted to see you love the fit and functionality, along with the clear sound quality these earbuds provide. We understand that finding the perfect ear comfort can be a personal journey. The Galaxy Buds2 Pro comes with silicone ear tips designed for comfort and stability, and we invite you to explore different sizes of ear tips to achieve an optimal fit. They are crafted to create a better seal for an immersive listening experience while ensuring comfort. In terms of materials, we are proud to use high-quality components that elevate your listening experience. The earbud body is made from durable polycarbonate, and the speaker mesh features stainless steel for crystal-clear sound. The silicone ear tips provide a soft touch for extended use. Check out the link attached to learn more about the materials used and how to address any possible allergic reactions. Thank you again for your thoughts, and we hope you continue to enjoy your Galaxy Buds2 Pro! If you have any further concerns or questions, please be sure to reach out to us at Samsung Support. -Kelvin https://www.samsung.com/sg/support/mobile-devices/wearing-the-galaxy-buds/ smsng.us/Samsung-Support smsng.us/Facebook-Messenger smsng.us/X-Messages smsng.us/Samsung-Community smsng.us/Warranty-Info smsng.us/Samsung-Care-Plus

Hey FlashyWarrior, thank you for sharing your thoughts with us about your Samsung Galaxy Buds2 Pro. We would be happy to help you troubleshoot any aspect of your device that is not meeting your expectations. We have provided a link to an article to help you with the battery of your device. We have also shared a link to the full device manual to help you with the different settings and features. Lastly, we have shared a link to the Samsung Support Team if you believe there is a different factor causing these difficulties with your device and would like further assistance. Thank you for being a Samsung customer. -Elizabeth All about your Samsung earbuds’ battery life https://www.samsung.com/us/support/answer/ANS00078081/ Product Manuals https://www.samsung.com/us/support/downloads/ Samsung Support smsng.us/Samsung-Support Samsung Community smsng.us/Samsung-Community Facebook smsng.us/Facebook-Messenger X smsng.us/Twitter-Messages