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Sams Club
Sams Club
Customer reviews for Custom Two-Tier Cake for
Custom Two-Tier Cake
4.3 out of 5 stars
stars877 ratings342 reviews
  1. 5 stars72% (633)
  2. 4 stars7% (62)
  3. 3 stars6% (56)
  4. 2 stars4% (35)
  5. 1 star10% (91)

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Showing 111-120 of 342 reviews
Apr 16, 2025
Donna
4 out of 5 stars review

Verified Purchase

Good quality and Great price!

I purchased an all white wedding cake and put my own floral decorations on it. It looked great and the price was very affordable! I thought the frosting was almost too sweet but everyone liked it so that's a plus. The cake was ready for pickup first thing in the morning the day of my wedding which was really convenient.

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Oct 4, 2024
Nikole
3 out of 5 stars review

Verified Purchase

Cake Fell Apart During The First Dance

Cake was beautiful but it fell apart because they didn’t put cake dowels in the cake to hold it together. During the first dance, the cake which was across the room from everyone fell apart and hit the floor. Needless to say we were all shocked and as we were trying to pick it up the wedding coordinator noticed that there was nothing holding the top layer to the bottom layer. It was just sitting on top with no braces. We made the best of what we picked up and they tried to act like everything was fine in their pictures but we were all disappointed. I called Sam’s Club the next morning and spoke with Patsy the bakery manager, she couldn’t pull up who decorated our cake on her tablet but said she just couldn’t believe that one of her decorators would have done that, but said it could happen, so she told us that the next time we were in the store to get a refund on the cake. We are going there next week so I guess we shall see what they say when we get there.

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Sep 10, 2024
K Taylor
4 out of 5 stars review

Verified Purchase

Baby Shower Cake:

The cake came just as ordered, we wasn't given instructions that cake had to stay in refridgerator or anything like that. The cake was my baby shower and unfortunately, when put out on the dessert table, it started to melt after an hour. However, the design and the flavor was as expected.

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Jul 18, 2024
Lee
2 out of 5 stars review

Verified Purchase

Disappointed in cake design

The cake was good but I was disappointed that it wasn’t the one I ordered and the bakery did not call to let me know that they didn’t have the decoration. It needs to be where you can go inside the store and order to see if they have that design online is a bad idea.

Helpful?3M5J0J0UTO8P13621807152
reply from Sam's Club Bakery Team

We're sorry to learn your order wasn't correct, Lee, and that you were informed we only take orders online. You can order our delicious custom cakes and cupcakes with any of our bakery associates in person, over the phone, or online with our new digital cake ordering experience for added member convenience. Please contact Member Support at (888) 301-0332 and we'll do our best to make this right for you.

Oct 13, 2024
Cubicleman
5 out of 5 stars review

Verified Purchase

Highly Recommend

We tried the two tier-tiered cake as a possible wedding cake backup for our daughter’s wedding. It did not disappoint. Wanting to try both flavors, we ordered white cake for the bottom tier and chocolate for the top. The frosting was white buttercream. Appearance and taste were impressive, especially the taste. I am not a cake expert, but I remember thinking after the first couple bites that if we serve this cake, I could see guests lining up for seconds. As to the appearance, we ordered a simple presentation to see if it would allow customizing. It does. There is no doubt in my mind that if this cake were to be served at our daughter’s wedding, no one would ever guess that it came from Sam’s and not from a boutique bakery.

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Apr 1, 2025
Nomi
5 out of 5 stars review

Verified Purchase

Good Overall but Message Word Count is too Limited

Overall, the cake was good and decorated nicely. However, the word count in the area where you can type your message when customizing your cake was not enough. It was hard to describe both what I wanted to be written on the cake AND the specific color of frosting I wanted in the same message area because of the word limit. Other than that, the cake was good overall.

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Mar 17, 2025
Mrs H
5 out of 5 stars review

Verified Purchase

Loved this cake

Loved this cake, I always like Sams cake they are always most and taste good. I got this basic white and decorated it myself for a retirement themed celebration. Got many compliments on my decorations and the taste. I was asked where did you get this cake many times.

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Aug 18, 2025
Li
5 out of 5 stars review

Verified Purchase

50th Birthday cake

Very good cake, enjoyed by everyone, easy to order and pick up.

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Jul 29, 2025
Ann
5 out of 5 stars review

Verified Purchase

Good Cake

Cake was pretty and pretty good.

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Jun 16, 2025
Evelyn Hamby
5 out of 5 stars review

Verified Purchase

Elegant cake

Cake was fresh ,icing was delicious. The cake w easy to transport because it came in a sturdy box.

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