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Customer reviews for Bissell SpinWave SmartSteam Scrubbing and Sanitizing Mop for
Bissell SpinWave SmartSteam Scrubbing and Sanitizing Mop
4.2 out of 5 stars
stars
411 ratings337 reviews
  1. 5 stars67% (276)
  2. 4 stars13% (54)
  3. 3 stars4% (18)
  4. 2 stars4% (17)
  5. 1 star11% (46)
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Showing 161-170 of 337 reviews
Apr 18, 2026
Reviewer name: Sam
1 out of 5 stars
1 out of 5 stars review

Get something else.

Known issue where the hose connector near the base breaks off and lets steam up into the air instead of through the mop. Have to send your mop back and have them repair it, then it’ll happen again. About every 4-5 uses. Get something else. Wish I could get a refund.

Review from BISSELL Homecare
Helpful?6Z9LLWI821U113621220697
reply from BISSELL Consumer Care

Hi Sam, thank you for sharing your experience—we’re sorry to hear about the repeated hose connector issue and how frustrating that’s been. That’s certainly not the reliability you should expect from a BISSELL machine. Our support team can help review repair history, warranty coverage, or refund options where applicable. Please reach out to us at support.bissell.com so we can assist further.

Apr 8, 2026
Reviewer name: Sherry
5 out of 5 stars
5 out of 5 stars review

Buy this and love it!

I love this product. I am 82 years old so lifting the machine with the foot attached is a bit of a struggle for me. However, the weight of the foot is what really does the work for you. I have had the steam cleaner with the single pad and I liked it until it died. It took a lot of muscle to use it but none to move it. The SpinWave is so easy to use and does a better job than the single pad steamer. On the SpinWave you can actually see that the water is at the high temp that guarantees floors are being sanitized. With my cat, that is important. Also, it warns against using on vinyl.....but I did and it was perfect! It doesn't take a long time in any spot to cause problems with my vinyl coming up. That's not to say I recommend doing that because everybody has a different floor with a different age.

Review from BISSELL Homecare
Helpful?6Z9LLWI821U113621220697
Apr 27, 2026
Reviewer name: Housewife
1 out of 5 stars
1 out of 5 stars review

I wouldn't buy this

I really liked this mop, but very early into my use of it. I started to get the water droplet error message. I went through all the troubleshooting and followed all the instructions. But could not fix it. So I went to replace the water tank as it suggested And there is no water tank replacement.So essentially, this is a useless mop. Might have e used it 25 times and then there was nothing I coukd do to fix or replace it.

Review from BISSELL Homecare
Helpful?6Z9LLWI821U113621220697
reply from BISSELL Consumer Care

Hi there, we’re sorry to hear how frustrating this experience has been, especially after such limited use of your SpinWave® SmartSteam™ machine. The water droplet error can sometimes be resolved with additional troubleshooting, and our BISSELL support team can also check on alternative replacement options if a tank isn’t listed online. We appreciate you sharing this feedback and encourage you to contact us at support.bissell.com so we can help further.

Dec 20, 2024
Reviewer name: Shopper 1
2 out of 5 stars
2 out of 5 stars review

Verified Purchase

Took forever

Looks good, needs more pads, scrubbing power very weak

Helpful?6Z9LLWI821U113621220697
Mar 29, 2025
Reviewer name: Mopping queen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Worth every penny!

This spinning steam mop is awesome!! Fill it, turn it on and let it do all the work!

Helpful?6Z9LLWI821U113621220697
Feb 27, 2025
Reviewer name: Mari
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

Stunning

I love streamer it work good on my tiles

Helpful?6Z9LLWI821U113621220697
Feb 1, 2025
Reviewer name: Linda
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I will tell my friends about this steamer!

[This review was collected as part of a promotion.] So easy and so great!it does a wonderful job on my floors.

Review from BISSELL Homecare
Helpful?6Z9LLWI821U113621220697
Jan 30, 2025
Reviewer name: Jen
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

All in 1!!

[This review was collected as part of a promotion.] I love that I can mop and steam sanitize without needing 2 devices. Great for saving space.

Review from BISSELL Homecare
Helpful?6Z9LLWI821U113621220697
Mar 22, 2025
Reviewer name: Mary
5 out of 5 stars
5 out of 5 stars review

Verified Purchase

I would definitely buy this product again

[This review was collected as part of a promotion.] I love my new steamer. It cleans my floors so quickly and effortlessly.

Review from BISSELL Homecare
Helpful?6Z9LLWI821U113621220697
Jun 7, 2025
Reviewer name: Rob
1 out of 5 stars
1 out of 5 stars review

Verified Purchase

Fauly

The spinwave cleaned well but 80% through cleaning our hardwood and tials the motor stopped working.

Review from BISSELL Homecare
Helpful?6Z9LLWI821U113621220697
reply from BISSELL Consumer Care

Hi Rob. We’re really sorry to hear your SpinWave stopped working mid-clean. That’s definitely not the experience we want for you, especially after it was performing well. It could be a simple issue like overheating protection or a motor fault. We’d love to help get this resolved quickly—please reach out to our team at support.bissell.com so we can assist you directly. Thanks for sharing your feedback!