I purchased this box less than a year ago. When it came it had a slight bow to it but I already had one purchased one the month before and hoped it would flatten after being out of the packaging. It became progressively worse. The metal hinges started bending at the hinge point. I emailed letter about this and they chose not to respond.

Purchased online for my Son for Fathers Day gift early. At the point of almost finishing the assembly one part was not as it should be a broke, Being I am the Member I have spent all morning on the phone trying to explain to take this deck box apart will cause further damage as it is not easy to take apart without further damage. We were not allowed for him who is not a Member to return it to his local Sam's Club even with all my information and photo of my card. We do not live in same City. I would not recommend buying something on Sam's and then sending as gift. It's been really stressful . The Customer Service reps I spoke with overseas were very kind but they can only offer a pick up at his house. They sent the label with my address and not my Sons address. I am very sorry I ever bought it online. But now the return Fed Ex Label has my address on and I told them to was a buy to ship gift order. It's non stop calling back to fix this issue. On hold for 30 minutes listening to a screaming women's Sam Club ad in my ear.

We use it to store our life jackets at the lake. Well this bad boy is strong enough to hold up to the elements year round! So much so, when we had a wicked storm and mother nature decided to grab a hold of her and take her for a trip she stayed afloat, thanks to the life jackets being inside!

POOR KETER CUSTOMER SERVICE. Great service from sams club. I purchased this from Sam's while it was on sale. the order took a week+ to get here but that was a FedX problem. The package arrived damaged and I called Keter. The person on the phone stated they could not help and I had to file a customer service request online to get help. I also asked about time frames and they stated 2 days to respond and 1 week for replacement parts. I filled out the customer service request and still heard nothing from them 10 days later I sent a complaint letter via email and received another customer complaint request number. They are the worst service company that I have ever dealt with. Sam's helped when I called them. Sam's sent a call tag for the old one. and sent me a replacement that arrived in better condition all within 4 days. 5 stars for sams customer service and 0 stars for Keter.

Definitely not water tight. Assembly was easy, BUT the front and back panel are slightly warped, which leaves gaps in the corners and along the front and back at the bottom of the box. I am sure it is assembled correctly. I contacted Keter via email, they initially responded quickly. Then requested additional photos. Asked me what parts I needed to make it right. Since it’s completely assembled, and per Keter is not intended to be taken apart, too big to fit in my SUV to return, which was one option they offered, they escalated to someone in manufacturing. It took several days to get a response, “they” said the side panels were installed upside down, which is impossible, the hinges, fit into a recess, that is only at the top of the side panel. I sent more photos and have not received any further communication from them. It’s been about a week. So I am going to silicone the seams along the bottom on all four sides. 2 stars because it is big, it will hold all of my outdoor cushions. Comparatively speaking it was a good buy, just disappointing I will have to Mcgyver it to make it suitable for the intended purpose.

Purchased and assembled today. Parts are labeled pretty well, except for 2 of them (I used the photos to figure it out). It went together pretty easily and can be done by one person, but having two is nice. It's a great size and perfect for what we want. It hasn't rained yet, so can't say how well it does in the rain. I gave it 4 instead of 5 stars because it smells like a public restroom. The smell was apparent once I opened the box. Im hoping once it airs out the smell will be gone.

Quality product, excellent price, flawless pickup

It was busted after we unpacked it.

Tough built,easy assembly and great price on sale

Great product, exactly what I needed. Durable and perfect for our space. Wonderful price!