Hi Larry, what an excellent review you submitted, pointing out so many positive features about your heater. We really appreciate you taking the time to share all that led you to state that you are a “VERY SATISFIED CUSTOMER” and we thank you!!!

Hi BTE, this is not good news to hear. We can save you a lot of trouble by calling 1 855 242 6887. They will resolve your problem. We appreciate your business.

Hi Disappointed, we are so sorry to hear about your problem with our heater. All Member's Mark products come with a money back guarantee should you not be satisfied. As an alternative to returning the heater, you could call our toll-free phone number for free parts and service at 1 855 242 6887. This will eliminate you having to return the heater, as I am positive they can help you.

Hi Calvin, sorry about the late reply, but we were experiencing some problems with this web portal, and we were unable to answer you in a timely fashion. Calvin I will relay your comments to our engineering team immediately to see what we can do to alleviate any future members from experiencing these same problems. We are truly sorry we disappointed you. Should you need any technical help or parts for your heater please call 1 855 242 6887.

Hi Monda, obviously, you had a very nice Christmas. Thanks for the 5 STAR rating.

Hi Warm, we are positive that the Member's Mark patio heater is the best value in the market. We appreciate you taking the time to review our product.

Hi Jr, thank you for your purchase and we’re happy to hear you report that the instructions and assembly were easy!

Hi Tiffani, it is definitely a great item, and you gave us a great review as well. Thank you.

Hello Jules, we want to thank you for taking the time to write your great review and for your purchase. We’re sure you will enjoy your heater for many years!

We're excited as well, Jessherm! We know you'll love our heater.