Hi Nicole, <br /><br />We understand how frustrating it can be when your Samsung range isn’t performing as expected, with burners that only operate at high or off settings and oven temperatures that don’t match what’s indicated. It’s completely reasonable to be concerned about your cooking experience, and we appreciate you sharing these details so we can help you address both issues. <br /><br />For the cooktop, please follow the guide below and click on the embedded links for additional support: <br /><br />Unable to increase or decrease the heat on Samsung cooktop <br />https://www.samsung.com/us/support/troubleshooting/TSG01211106/ <br /><br />For the oven temperature not matching the thermometer, please follow the guide below and click on the embedded links for additional support: <br /><br />Oven temperature does not match thermometer <br />https://www.samsung.com/us/support/troubleshoot/TSG10001298/#oven-temperature-does-not-match-thermometer-2 <br /><br />If you’d like our team to take a closer look or help you explore care options specific to your model, please reach us through the channels below: <br /><br />1. Facebook Messenger: http://m.me/samsungsupport <br />2. Twitter: https://twitter.com/messages/compose?recipient_id&#61;18768513 <br />3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us <br /><br />When you message us, please provide us with this reference number (1151410816) to help our team pull up your information. <br /><br />Thank you. <br /><br />^Camille

Hi Julie, We understand your concern about the range knob being accidentally turned on. Let us give you a few tips. Below is a link about range knobs that may be activated unintentionally. Please note that there are hyperlinks you can click, which will give you additional information. Samsung Range knobs may be activated by inadvertent push and turn: https://www.samsung.com/us/support/troubleshooting/TSG01203557/ Should you have other query, feel free to connect with us through the following platform. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with this reference number (1151422855) when you message us so our team can retrieve your information. Thank you. -Kimberly