Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range forMember photos
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Not worth it
Pure junk plastic knobs will break and become loose on stove in s short matter of time. Constantly replacing igniters and now the bottum plate above the lower oven burner is cracking from heat stress. Save yourself the trouble and buy something better.
Hi Elly, Thank you for sharing your experience. We recognize how frustrating it can be when your appliance doesn't hold up to daily use the way you expect it to. Your feedback is important to us, and we truly value hearing about real-life performance so we can continue to improve. If you'd be open to it, we'd like the opportunity to learn more and offer support. Please feel free to reach out through one of the options below, and include any details you can share — our team is here to help: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1150576434 to help our team pull up your information. Leo
Worked well until it didn’t
Purchased on 11/26/2023. The oven worked well up until this week 9/16/2025, when we began smelling gas when the oven was not in use. After inspecting with a gas detector probe I found that the oven broiler burner tube is constantly leaking a small amount of gas when neither the oven or the range is being used. Luckily it was caught before something very bad happened. I am quite disappointed as this didn’t even last two years of service and I have to way the cost and now safety risk factor of buying yet another stove so soon.
Smart Things App does not work
Oven works, but the feet do not have protection like our old one did & scratched the heck out of our floor. Supposedly a "smart" oven, but the Smart Things app does not work & and no one in "support" can help, transferred all over & then sitting in limbo over an hour with not response. Wish we had bought a Bosch, or any other brand. Do not buy if you want a smart oven.
Hi Keaton, It’s clear that you value quality, functionality, and reliability—especially when it comes to smart home products. We're here to support you with helpful information. On many Samsung ranges—and similar models from other brands—the feet or leveling legs are typically made of hard plastic or metal without protective padding. These components are primarily designed for stability and height adjustment, not floor protection. If the range is pushed or slid into place without a protective layer (such as felt pads or a floor mat), the unprotected feet can scratch the flooring, particularly wood, vinyl, or other softer surfaces. This can happen for several reasons: 1. Installation Practices: If the range is pushed instead of carefully lifted or guided with sliders, the feet may damage the floor. 2. Weight of the Appliance: Due to the range’s weight, even minor movements can cause pressure that leaves marks. 3. Type of Flooring: Some floor types are more vulnerable to scratching from hard appliance legs. Regarding the SmartThings app, some functions may not work smoothly if the Wi-Fi signal is weak or the range is installed in an area with poor coverage. If the range cannot detect your home’s Wi-Fi, it won’t be able to connect to any device using the SmartThings app. To help with this, please refer to the link below. It includes step-by-step guidance and additional resources, including the option to set up an appointment if needed: Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150422190 to help our team pull up your information. Leo
Exceptional stove with great capacity
[This review was collected as part of a promotion.] Overall great smart freestanding gas range. Great burners all around for your cooking and baking needs. The dual feature of the gas stove and air fry capabilities is enhanced by the great capacity of 6.0 cu. ft.. The self cleaning feature is a plus to the gas range. It is an addition to my Samsung smart things app.
Incredible Product!
[This review was collected as part of a promotion.] Incredible product, with a ton of useful features! From air fry mode to simple baking, to being able to connect via your phone for an even more convenient cooking experience. Have been extremely happy with the product!
Great Oven!
[This review was collected as part of a promotion.] This is a great oven and stove. Our old unit was 11 years old and the oven was spotty at best. We didn't know how bad it was until we got this one. The oven heats up quickly and the burners are great with their varying sizes.
Disappointed! Would not buy this again.
The oven and stove itself works well. However, the stove top has areas that won't come clean. We've used safe cookware for the stovetop and have been very careful with the food we cook. Nothing has spilled over on it. There are marks on the stovetop we cannot get off. We cooked a frozen pizza in the oven, the cheese melted over on the bottom and made a mark that will not come off after scrubbing and self cleaning it. I would like to return it and would not recommend buying this.
Hi Bradley,<br /><br />We understand how important it is for your appliance to not only perform well but also maintain its appearance over time. It’s clear you’ve taken care in using the stovetop properly, and we appreciate the attention you've given to using safe cookware and preventing spills. Let us help.<br /><br />I’ve shared the user manual for your model below. Please refer to pages 41–48 for guidance on maintaining your range:<br /><br />https://downloadcenter.samsung.com/content/UM/202502/20250219150615857/O_01._IB_FULL_NE5000A_NE63A6511_AA-05_EN.pdf<br /><br />Should you need more assistance with your range, please feel free to get back to us via the following options:<br /><br />1. Facebook Messenger: http://m.me/samsungsupport<br />2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513<br />3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us<br /><br />When you message us, please provide us with this reference number 1150643387 to help our team pull up your information.<br /><br />Leo
Horrible build quality.
I have owned this oven for approximately 6 months now and it is the worst appliance I have ever bought. The stovetop wears extremely easily, you can’t even move a pot on or slide one onto without leaving lasting marks. The knobs are from low to high with 8 numbers between and even on 2-3 it burns or boils everything. The oven door gets extremely hot and is of poor quality for venting. And lastly the touch screen takes a lot of convincing to get some of the buttons to work. I wish I had never bought this and kept my broken 17 year old stove which we liked better.
Hello, thank you for sharing your thoughts with us. We’re sorry to hear that you’re disappointed, and we will be sure to share your feedback with our teams so we can continually improve our products, services, and processes. Thanks again.
Smart things air frying oven
[This review was collected as part of a promotion.] So far I love the oven. Great air fryer. Love the self clean option. Easy to clean glass surface. Preheats quickly. Love the easy clock feature and love the timer. The keep warm feature is a plus and the warming center has been awesome as well.
Minor defects_ Check between Top side and oven
There are some minor defects. It's been two days since I purchased it. So, I'm not sure if there are any other performance issues. There is a gap between the top and the oven, and there is a bolt hole in the middle that is not fastened. I reported it to the service chat, but since I did not choose the option to have it installed by a professional ($25), they told me to call an installer. However, the installation is just connecting the power cord and plugging it into an outlet.
We understand your worries about the minor defects you're seeing in your new range, Ilhak. You can contact our Support Team via the link below to speak with a live representative and receive additional assistance with your unit. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide us with the reference number (1149804212) to help our team locate your information when you message us. Have a great day. -John