Customer reviews for Samsung 6.3 cu. ft. Freestanding Electric Range forMember photos









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Smart Things App does not work
Oven works, but the feet do not have protection like our old one did & scratched the heck out of our floor. Supposedly a "smart" oven, but the Smart Things app does not work & and no one in "support" can help, transferred all over & then sitting in limbo over an hour with not response. Wish we had bought a Bosch, or any other brand. Do not buy if you want a smart oven.
Hi Keaton, It’s clear that you value quality, functionality, and reliability—especially when it comes to smart home products. We're here to support you with helpful information. On many Samsung ranges—and similar models from other brands—the feet or leveling legs are typically made of hard plastic or metal without protective padding. These components are primarily designed for stability and height adjustment, not floor protection. If the range is pushed or slid into place without a protective layer (such as felt pads or a floor mat), the unprotected feet can scratch the flooring, particularly wood, vinyl, or other softer surfaces. This can happen for several reasons: 1. Installation Practices: If the range is pushed instead of carefully lifted or guided with sliders, the feet may damage the floor. 2. Weight of the Appliance: Due to the range’s weight, even minor movements can cause pressure that leaves marks. 3. Type of Flooring: Some floor types are more vulnerable to scratching from hard appliance legs. Regarding the SmartThings app, some functions may not work smoothly if the Wi-Fi signal is weak or the range is installed in an area with poor coverage. If the range cannot detect your home’s Wi-Fi, it won’t be able to connect to any device using the SmartThings app. To help with this, please refer to the link below. It includes step-by-step guidance and additional resources, including the option to set up an appointment if needed: Cannot connect to SmartThings: https://www.samsung.com/us/support/troubleshooting/TSG01003481/ Should you need more assistance with the range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us 4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) When you message us, please provide us with this reference number 1150422190 to help our team pull up your information. Leo
Samsung nailed it—this range is a powerhouse!
[This review was collected as part of a promotion.] I'm seriously impressed with this Samsung electric range. The 6.3 cu. ft. oven is roomy enough for big family meals, and the No-Preheat Air Fry feature is a total win—crispy fries, wings, and veggies without the wait or extra oil. The convection setting delivers even baking every time, and the smart controls are great! I can preheat the oven from my phone while I'm still in traffic or check cooking progress from the couch. The cooktop heats fast and wipes clean easily, and the whole unit looks sleek and modern in my kitchen.
Deeply Regret Buying this Range
As an experienced home cook, this is by far the worst range I have ever owned. The burners are inconsistent and defective — they heat unevenly and unpredictably, causing food to burn, something that is not typical for me. Twice I have ended up with completely burnt rice due to burners being defective- I've been making rice on the stovetop for 20 years and this has never happened to me. For anyone who takes cooking seriously, this alone makes it unacceptable. The design choices make it clear this product was built for looks, not functionality. There is a deep crevice running across the front of the range that constantly traps crumbs and grease and is nearly impossible to keep clean, even with specialized tools. You also can’t hang a dish towel off the handle, something that should be a simple convenience in any kitchen. The racks are too small to fit two half-sheet pans side by side, which all my previous ranges were able to do. And the oven control button is placed in a way that makes it easy for small children to press and fiddle with, not to mention you need to press it a total of 4 times just to start the oven, which seems excessive. Overall, I deeply regret investing in this product. It may be fine for someone who cooks rarely, but for avid or serious cooks, it’s simply not functional. I strongly advise others to look elsewhere.
Hi Lauren, I can't imagine what you are going through right now with your range. Let us help. Here is a link for troubleshooting steps for your burners that don't have consistent heat; kindly click the embedded words. Samsung electric and induction cooktop temperature issues. https://www.samsung.com/us/support/troubleshoot/TSG10002324/?msockid=08e6a45904c26b1f3477b061055f6aec Below is the link for troubleshooting steps for the control panel of your range that doesn't respond; kindly click the embedded words. Self Clean or other buttons do not light up or respond, or panel is locked on Samsung oven. https://www.samsung.com/us/support/troubleshoot/TSG10002418/?msockid=08e6a45904c26b1f3477b061055f6aec If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1150800028) to help our team pull up your information when you message us. Thank you. -Ricardo
Great Oven But It Has A Rattling Sound
[This review was collected as part of a promotion.] I have had a Samsung range before and it lasted a few years before the burners stopped working. By that I mean they would turn on sometimes and not take the "break" they should have. Eventually they just wore out. I loved everything about this stove until it started to do some weird rattle only when the oven is on. Other than that everything seems to work just fine.
Samsung Oven
[This review was collected as part of a promotion.] I would be delighted to share my thoughts on the oven. It has proven to be a valuable addition to my kitchen. The performance has been consistently excellent, meeting all my cooking needs. I particularly appreciate its user-friendly interface. Overall, I am very satisfied with this appliance.
HATE SAMSUNG
HATE SAMSUNG WILL NEVER PURCHASE ANOTHER SAMSUNG PRODUCT EVER
Hello UGHHHHH, We’ve taken note of your review of your Samsung range and understand the importance of having smooth, responsive controls. We understand the importance of having smooth, responsive controls for everyday use. A quick power cycle and ensuring the panel is clean and unlocked may help improve performance. You can explore the full guide here: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ If you’d like to take a closer look at this together, our team would be glad to walk you through the next steps. Please keep this reference number handy: 1152518973. You can connect with us through any of these channels: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1-800-726-7864 (1-800-SAMSUNG) Samsung values your business. Rachel Samsung Care
Do Not Buy Samsung Gas Stove
Do not buy Samsung gas stove. My stove is only 2 years old and I'm having issues with tSamsung stove. The 1st issue I had with this stove is on Christmas Eve 12/24/2023. The stove catch on fire. They came and fix the stove however they damaged my hardwood floors and Samsung would not help in getting it fix. The next issue I had with this stove is 2 days before Thanksgiving 11/24/2024 I use the 3 hour clean cycle for the first time and after a few hours the stove stops working and trip the GFI causing electrical issues. Friday they sent someone out who basically test the oven for 10 minutes and reported nothing is wrong with the stove. He told me I had electrical problems. My home is a new build that was build to code and the stove is a gas stove so it shouldn't trip the GFI. Of course I ran the 3 hour clean cycle again and it trip the GFI again. I called an electrician, Now this time the stove will not come back on. The electrician said that the problem was with the stove. I also complained to Samsung asking them to replace the stove due the fire other part could have been damaged . The electrician informed that no will give a warranty on a stove that catch fire. The stove could also cause other damage to my electrical system. Samsung wants to fix the stove however when there cell phones catch fire they replaced the cell phone. Also if they damaged my property they are not going to help make the company fix the damages, so I'm scared they will damage my electrical system or the stove blow my house up this time. Also I read that Samsung knows about the issues with there stoves since 2018.
Greetings! It must be incredibly frustrating to deal with such serious situations. We would love to help. I have shared a Samsung link below to help with your experience with the range. Samsung range, oven, or cooktop will not turn or stay on: https://www.samsung.com/us/support/troubleshooting/TSG01001952/ Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147887265 to help our team pull up your information. Leo
Fast Cooking, Easy Cleaning Range
[This review was collected as part of a promotion.] This Samsung range is a pleasure to cook with. The burners boil water fast and keep it very hot. The stovetop is super easy to clean. I wipe it with a wet cloth. The oven has so many functions including convection cooking which is great for speeding up the time it takes to get dinner on the table. I like that you can program the range to automatically adjust the oven temperature for when you use the convection setting. I also like to use the no-preheat air fry. I usually cook veggies by air frying them. It saves me from having to stand over them on the stovetop. I easily set up the wifi feature for the oven and it connects with my smartphone to let me know that the oven is on or off. Truthfully, the wifi connectivity is fun to have but it is not a feature that is very useful for me. I haven't been able to use the stovetop griddle yet because the finish of the one that came with my range was scratched off and Samsung has yet to send me a replacement. I am looking forward to making use of it and the middle burner.
Thank you for sharing this review with us! ^Pat
Lemon
This model has never worked right since we purchased it. Oven temperature is not consistent. Now just after warranty is expired the touchpad does not work. Trying to get it fixed is ridiculous. No parts to be found because of so many others with the same issues. I have no idea how this has a 4.5 star rating. Will never buy Samsung appliances again.
We appreciate you sharing your review of the range. Let's assist you with this, Sarah E. We highly recommend browsing the link below and performing the troubleshooting steps. Kindly select the topics which relate to your oven temperature experience. Samsung oven temperature issues: https://www.samsung.com/us/support/troubleshoot/TSG10001298/ To help elevate the performance of the control panel, kindly perform the troubleshooting link below. The control panel does not respond: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1148507542, to help our team pull up your information. Have a great day! ^Chrystel
Great Range
[This review was collected as part of a promotion.] Overall I love this range! It has lots of options for using the oven. The air fryer works great and reduces the number of appliances I need to own. The only thing that is slightly inconvenient is that you have to remove the griddle if you want to use a large pot or pan on the side burners. The stovetop is easy to clean, and the gas burners have performed well so far. I love that it is WiFi enabled so I can control it from my phone and I can always see if I accidentally left it on when I'm not home. It looks great in my kitchen and is a huge upgrade from my old range in both function and style.
Thank you for your feedback. Maybe we can think of other ways to handle the griddle. We appreciate being an important part of Samsung. ^Pat





