Hi There, We appreciate your purchase with the range. We've shared some tips to increase the burner's flame. Seeing something strange happening on your gas stove, cooktop or range can be serious, but fortunately, the explanation is simple and easily corrected in most situations. Learn more from these details. The flame temperature on Samsung gas cooktop or range: https://www.samsung.com/us/support/troubleshooting/TSG01001946/#burner-does-not-ignite-and-other-ignition-issues I have shared the model's user manual for more helpful information. Turn to page 45 under "The burners do not burn evenly" for your reference: https://downloadcenter.samsung.com/content/UM/202207/20220713103218465/NX60A6511SS_AA_DG68-01339A-03_EN_MES_CFR_220712.pdf You may refer to our Samsung Parts Team or the Samsung Parts website to order the compatible air fry tray for your range. They can check the availability and compatibility of the accessory that you wish to purchase: 1. (800) 627-4368, Mon - Fri 9:00 AM - 6:30 PM EST. 2. https://www.samsungparts.com/Default.aspx. Should you need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1145378224, to help our team pull up your information. Have a great day! ^Chrystel

Hi Fazeem,We know how important it is to have a reliable appliance at home. Let us help you with your range.Here is a link for troubleshooting steps for your burner that stopped working; kindly choose the one that matches and click the embedded words.One burner on the cooktop does not work.https://www.samsung.com/us/support/troubleshooting/TSG01001949/If you have further questions or inquiries, these are the platforms that you can reach in the future: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number (1148719014) to help our team pull up your information when you message us. Thank you. -Ricardo

Hello CEDSR, Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad. The air fry tray is dishwasher-safe. Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull. You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference. https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144575346 -Angelica

We want all of our customers to feel open enough to express how they feel about your products. I'm sorry to hear the experience you had to endure. If you need assistance in any way. Feel free to contact our Social Media team for help. ^Pat 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 Use this ticket number: 1143936466

Hi, thank you for your comments. To request a free set of knob locks or covers (depending on the model), simply visit www.samsung.com/ca/support/slide-in-electric-range-knob-kit and provide the model and serial number in the necessary fields to begin. This information is located on the inside upper left corner of the oven door or inside the storage bin located on the bottom of the oven. Thanks again, we look forward to hearing from you.