Hello silver, Thank you for bringing this to our attention. We appreciate you letting us know that you cannot figure out how to operate your Samsung range with an owner's manual. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have, and we're here to help. Attached is a link to the product's user manual for information about operating the oven. See pages 28-43. https://downloadcenter.samsung.com/content/UM/202105/20210524105933962/NE63A6511_AA_01_EN_MES_CFR.pdf You may reach out via our Support channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144461594 -Angelica

I appreciate your feedback on the range. This helps us improve our products and work to better our customer's experience. If the buttons are sometimes unresponsive; it may be fixed by power resetting your range. If the problem continues, we would be happy to assist. ^Pat

Hello CEDSR, Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad. The air fry tray is dishwasher-safe. Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull. You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference. https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144575346 -Angelica

Thank you for taking the time to share this review about your dryer. ^Pat