Hello CEDSR, Thank you for reaching out. We appreciate you letting us know that the air fryer on your Samsung range leaves grease everywhere. We apologize for the inconvenience this has caused you, especially since you have to wipe it down every time you use it. It's not the experience we want you to have with one of our products, and we'll be glad to look for other options for you. As per checking, to keep the Air fry tray clean, remove them from the cavity, and soak them in lukewarm soapy water. Then, scour the soil of the Air fry tray using a plastic scouring pad. The air fry tray is dishwasher-safe. Do not leave the air fry tray in the oven during the self-cleaning cycle. The extreme heat generated in this cycle can permanently peel off the air fry coating. Its color will turn slightly blue, and the finish will be dull. You may also check pages 44-53 of the user manual to learn more about maintaining and cleaning your Samsung range for reference. https://downloadcenter.samsung.com/content/UM/202112/20211214153925301/NE63A6711_AA-01_EN-MES-CFR_210901.pdf Do not hesitate to reach out via our Support Channels below to speak with a live representative for other concerns. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us Thank you, and stay safe! Your Reference Ticket Number: 1144575346 -Angelica

Greetings! Thank you for sharing your experience. It's helpful to hear how the handle placement affects your routine, especially when it comes to something as practical as hanging towels. We can see how that would impact convenience during daily use. It's also good to know the noise level stood out to you when the oven is running. At the same time, we're really glad to hear you're enjoying the smart features. Feedback like yours plays an important role in making thoughtful improvements, and we truly value it. If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1149191774 to help our team pull up your information. Leo