We finally received the correct item we ordered after receiving a table from the same company, Lifetime. We did receive the glider bench sooner than I thought we were going to after it had to be reordered. The box was in great condition when we received it. My husband indicated the glider was fairly easy to put together. He said everything was well marked with the exception of what was the back and the seat, since both have a similar curve. He also used his own tools because the 'tool' included with the glider were really not helpful. The glider looks great and is very comfortable!

We recently bought and assembled the Glider Bench. We noticed that it was missing one of the back side protective end caps. I called the customer service number and left a message. They called back within an hour and shipped the end cap to me. Thank you for your attentive customer service.

Well built and easy to assemble! I was expecting to have to assemble the slats and was glad to see them already assembled. I wanted to remove one slat so I could easily inset a name plate and found that even after removing the screws the slat could not be easily removed. It must have been glued as well as screwed on.

We really like this glider bench. It was fairly simple to assemble, but I would recommend having 2 people to do it. We debated on purchasing a porch swing, but decided on the glider instead. The glider is just as pleasant as a porch swing, but less intrusive as we didn't have to attach anything to the porch ceiling which has metal soffit material. We've only had it a few weeks, so only time will tell how it holds up.

This has been a very frustrating and time consuming purchase. Definitley will be returning this bench. The package arrived with pieces strewn all through the box and hardware missing as a result. We recovered similar pieces from hardware store and then found screw threads damaged so full construction will need some type of modification. Can't even complete that for now. Lastly, bought as a gift. The one bench we could construct now after only about 3 weeks has slats of the bench warping up and they have detached from the seat. It clearly is not going to last a LIFETIME!!

I bought a glider bench a couple years ago. It sits outside in the weather. It was built for outside conditions and has held up very nicely. It needed the plastic feet replaced though. I called the company and was told that the part needed was on back order and detained due to the shipping problems; could not say when I would receive these items but was put on a list to receive them when they arrived. I got an email that they were on the way; probably has been about 6 months or more since I called. I have received them now. I want to state how satisfied I am with customer service rep, Camille, and I am impressed with this company's integrity! Thank you very much.

In 2017 I purchased my first Lifetime Glider Bench to place in a memorial garden I created at our farm in memory of my husband after he passed away. I liked it so well, I purchased a second one for our home in town. This spring when I uncovered by town bench I noticed one of the "Rectangle Bearing Arms" was missing. I called to order one and my call was taken by Alejandro who was extremely pleasant to deal with and actually is sending me two bearing arms at no charge so that I will have a spare in case I should need one. Thank you for standing behind your product!

We bought this glider in March. We really like it but your manufacturing process need refining. The assemblers use too much torque when assembling the slats, causing the heads of the screws to break off. The broken screws cannot be drilled out without ruining the slats so I have had to contact you twice for replacements. Your customer service team is outstanding! They handled my concerns promptly and professionally.

Bought this bench last year and really enjoy it on the patio. Tornado passing overhead dropped large tree limb on the seat and broke (3) slats. Lifetime customer service rep was knowledgeable, cordial and helpful. I ordered (3) replacement slats and received them faster than anticipated. I've purchased several Lifetime products over the years and have had no problem - enjoyed them all.

My package was damaged in shipping and the Customer Service person was kind, courteous and very helpful. A new part was being shipped immediately. You can tell that the quality of the product is excellent and the customer service matches the products sold.