Customer reviews for Samsung Bespoke 6.3 cu. ft. Slide-In Electric Range w/ Safety Knobs

Customer reviews for Samsung Bespoke 6.3 cu. ft. Slide-In Electric Range w/ Safety Knobs for

Samsung Bespoke 6.3 cu. ft. Slide-In Electric Range w/ Safety Knobs

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4.4 out of 5 stars

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Dec 6, 2024

Lily

1 out of 5 stars review

the seal is fading

This is a brand-new oven that has never been used, yet the seal is already discoloring? I can’t imagine the extent of the chemical reactions after use and the potential harm they could cause to the human body!

Review from Samsung US

Helpful?

reply from Samsung Care

Hi Lily, It's understandable that when new oven seals are first used, they can have some residual oils, chemicals, or protective coatings from the manufacturing process. These residues can transfer onto a towel, especially if it's damp or if there's any slight rubbing or scrubbing. It’s a common occurrence, and it can be a bit surprising when it happens. Just remember that it’s a temporary situation, and with a bit of time and use, those residues typically wear off. I have shared a Samsung link below to help you clean your oven. The link has an embedded video (Dos and don’ts for using the Self-Clean oven feature) that we recommend watching in full. How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ Should you need assistance with your range, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147866716 to help our team pull up your information. Leo

Aug 12, 2024

Chase

5 out of 5 stars review

Love This

[This review was collected as part of a promotion.] This range is a beautiful upgrade and works very well!

Review from Samsung US

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Aug 12, 2024

Km0521

5 out of 5 stars review

Sleek and functional!

[This review was collected as part of a promotion.] I bought this stove a month ago and I am loving it!

Review from Samsung US

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May 4, 2026

Chris

1 out of 5 stars review

Do not purchase

Do not buy this. The oven does not retain heat and cooks unevenly. And absolutely don’t walk away from the stovetop and it will get stuck on high and ruin your food/put your life at risk.

Review from Samsung US

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Mar 13, 2026

Shevato1

1 out of 5 stars review

Total waste of your money, stay away from this.

Purchased this item Dec 2024, burners all stopped working on Jan 2026, Samsung says you need to eat that cost, I honestly can’t believe the manufacturer is ok, with no accountability after one year of my hard earned money. Buy if you want to waste your hard earned money money, Once again heed my warning DO NOT BUY

Review from Samsung US

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Apr 5, 2025

Sharlali

1 out of 5 stars review

Disappointed

Just bought a new stove after 20 years, unfortunately the burners are not working properly.

Review from Samsung US

Helpful?

reply from Samsung Care

Hi Sharlali, We can feel your disappointment with this washer. We are here to assist you. Please see page 40 of the user manual for steps to take when the burners are not working. https://downloadcenter.samsung.com/content/UM/202502/20250214154246298/O_DG68-01612A-02_IB_FULL_NX9100D_EN.pdf Should you still need support, please don’t hesitate to reach out to us through the channels below. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, provide us with this reference number (1148731958), and it will help our team pull up your information. ^Rodel

Jan 30, 2026

Bgirl

1 out of 5 stars review

JUNK STOVE BUYER BEWARE

Do not waste your money. Heating element and switch both have went out within two years of purchase. And a joke of a warranty. Stick to phones Samsung your stoves suck!

Review from Samsung US

Helpful?

reply from SEA Care

Hello there, We strive to assist you at any time. We suggest contacting us via the options below to speak with a live representative for assistance and discuss options for your range. 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us 4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide reference number 1151968910 so our team can pull up your information when you message us. Have a great day. -John

Jun 18, 2025

Aaprast

3 out of 5 stars review

Great features, just a couple of bugs

[This review was collected as part of a promotion.] I love the style! Most of the features work great. The start button doesn't always work on the first press. That can get annoying. The front right burner flame also doesn't seem to be even all the way around. Other than that, everything else is great!

Review from Samsung US

Helpful?

reply from SEA Care

Our goal for you is to have a better experience with your range, Aaprast. Let us help you out. To address your concerns with your range's buttons and burner, click the links and hyperlinks for tips. Self Clean or other buttons do not light up or respond, or the panel is locked on the Samsung oven: https://www.samsung.com/us/support/troubleshoot/TSG10002418/ Flame issues on Samsung gas cooktop or range (Please choose what flame issue you are experiencing on your gas stove, cooktop, or range): https://www.samsung.com/us/support/troubleshooting/TSG01001946/ Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with this reference number, 1149646809, to help our team pull up your information when you message us. Have a great day. -John

Jun 18, 2025

Plizette

5 out of 5 stars review

⭐️⭐️⭐️⭐️⭐️ Next-Level Cooking with Smart Controls!

[This review was collected as part of a promotion.] I absolutely love my new Samsung stove—it’s a total game-changer in my kitchen! Not only does it look sleek and modern, but the performance and smart features really set it apart. The smart controls are a standout for me. Being able to control the oven remotely from my phone is incredibly convenient. I can preheat the oven on my way home, get alerts when cooking is done, and even adjust settings without stepping foot in the kitchen. It adds so much flexibility to my busy schedule. Cooking is fast and even, and the convection oven bakes everything to perfection. The burners are powerful and precise, and I love how easy the glass cooktop is to clean. It’s clear Samsung designed this with real home cooks in mind. If you’re looking for a high-tech upgrade that blends style, performance, and convenience, this is it, highly recommend!

Review from Samsung US

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Jul 22, 2025

Andrea

1 out of 5 stars review

Safety Hazard - Zero Stars!!!

I bought this range in December 2024. I immediately had issues regulating the heat of the burners causing burnt food and ruined cookware. This is a serious safety concern considering I have two small children. I have reached out to Samsung numerous times about the concern and they’ve sent a someone to replace the faulty regulators with more faulty regulators 5 times now. Samsung’s customer service has been incredibly frustrating throughout the process as each of the visits required multiple phone calls, and request for managers that did not call back. Samsung has not taken this issue seriously, which is deeply concerning given the safety issues with the regulators. More concerning, is the fact that in each of the five visits with the technical support, there is no temperature gun used in the diagnosis of the issue. The inspection is completely visual and no temperatures or extended testing is performed. Not only is Samsung not standing by their product, but Lowe’s has also not shown any support in this process. I absolutely do not recommend this product nor would I suggest purchasing any Samsung ranges that contain the same regulators as this model. In conversation with the technical support reps , it sounds like the regulators in this model range are present in all the Samsung ranges. The level of support from Samsung has removed all confidence that I once had in this brand.

Review from Samsung US

Helpful?

reply from SEA Care

Andrea, we understand how disappointing it can be to have a range with unsatisfactorily regulated burners. We would like to have a direct conversation with you to discuss your overall impressions of this experience, review your options, and address any other concerns you may have. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150094602, to help our team locate your information when you message us. Have a great day. -John