We understand your thoughts about the range's exterior finish. Let's share some proper cleaning tips with you to prevent the surface from peeling, Dawn. For added reference, I have shared some tips for adequately cleaning the cooktop and the oven to prevent it from further peeling. There are recommended embedded links and YouTube videos included; kindly visit them. How to clean your Samsung oven: https://www.samsung.com/us/support/answer/ANS00049011/ How to clean your Samsung gas cooktop: https://www.samsung.com/us/support/answer/ANS00049945/ Should you require further assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us When you message us, please provide us with this reference number 1147413049, to help our team pull up your information. Have a great day! ^Chrystel

Hi Shevato1, That’s unexpected after just over a year, and we value you sharing your thoughts on your Samsung range and the coverage details provided. Our team recognizes how important it is for your appliances to perform reliably over time, and your input about durability and post-purchase support helps highlight what matters most to our customers. For concerns like this, a review of your unit’s service options and available resolutions may provide additional clarity and next steps. Please keep this reference number for your records: 1152517183. Samsung truly values your business. Christian Samsung Care

Hi Chris We understand how important it is to rely on steady heat and consistent control for everyday cooking, along with ensuring safe operation at all times. Your oven is designed to deliver consistent heating for reliable cooking results, and a few simple adjustments can help optimize its performance. The link below provides helpful tips and best practices to support even heating and overall cooking efficiency. Learn more here: https://www.samsung.com/us/support/troubleshoot/TSG10001298/ Should you need additional assistance, you may reach us through any of the contact options below: Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us Facebook Messenger: https://m.me/samsungsupport X: https://x.com/messages/compose?recipient%20id=18768513 Samsung Care: 1‑800‑726‑7864 (1‑800‑SAMSUNG) When contacting us, kindly provide the reference number (1152519567) so we can assist you more efficiently. Samsung values your business and remains committed to your experience. Glaiza Samsung Care

Hello there, We strive to assist you at any time. We suggest contacting us via the options below to speak with a live representative for assistance and discuss options for your range. 1. Facebook Messenger: http://m.me/samsungsupport   2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513   3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us   4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG) Please provide reference number 1151968910 so our team can pull up your information when you message us. Have a great day. -John

We care about the betterment of your range, annna. Let's help you out. If some of the surface units of your range are not turning on, please refer to page 48 of the unit's manual to view its possible causes and solutions: https://downloadcenter.samsung.com/content/UM/202502/20250214164506768/O_01._IB_FULL_NE9100D_NSE6DG8100_EN.pdf Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us Please provide us with the reference number, 1150895385, to help our team locate your information when you message us. Have a great day. -John