We're sorry that you didn't care for our VapoCool Severe Sore Throat Drops, Carl. Extensive research and consumer testing goes into creating product features that appeal to our consumers. We also realize that symptom needs and preferences can vary from person to person, and we'd like to learn more about your experience to further help. Please give us a call at 1-800-873-8276 from 9AM — 6PM EST Monday – Friday.

We're sorry you're not liking the Winterfrost flavor of our Vicks VapoCool Severe Medicated Sore Throat Drops. Extensive research and consumer testing goes into creating product features that appeal to our consumers, and we offer a variety or product versions. Other options include our Honey Lemon Chill or Cherry Freeze flavored VapoDrops. We want you to have the symptom care you need, and our Vicks Team would like to gather details of your experience to further help. Please give us a call at 1-800-873-8276 from 9AM –6PM EST Monday – Friday.