We appreciate you taking the time to share your thoughts, Jo! When we design our products, we do extensive research and consumer testing to create flavors that we think our consumers will love, so we're really sorry to hear that this wasn't the case here. We know that preferences can vary from person to person, so consumer feedback is really important to us, and we always take it into account when making changes or designing future products. This isn't the experience we want you to have, and our team would like to learn more to be able to assist you further; please give us a call at (800) 873-8276, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!

We're sorry that you didn't like the Winterfrost flavor of our Vicks VapoCOOL SEVERE Sore Throat Drops, Bob. Extensive research and consumer testing goes into creating product features that appeal to our consumers. However, we also realize that preferences can vary from person to person. We really appreciate your taking the time to reach out, and we hope you'll consider trying our Honey Lemon Chill or Cherry Freeze Throat Drops. Your satisfaction is very important to us, and our Vicks Team would like to gather details to see how we can further help. Please give us a call at 1-800-873-8276 from 9AM — 6PM EST Monday – Friday.