Thanks so much for leaving a review, Eddie. We're so sorry to hear you weren't a fan of Vicks VapoCool Severe Max Strength Medicated Sore Throat Drops. An extensive amount of research and consumer testing goes into every product we design, so we appreciate you taking the time to share this with us. So that we can learn more, can you give us a call at (800) 873-8276? We'd love to help you find something that works better for you.

We're very sorry to hear this has been your experience with Vicks VapoCool Severe Drops, Danny. Our products go through extensive tests to ensure they are safe when used as directed, so we appreciate you bringing this to our attention. We understand that some consumers are sensitive to the flavor ingredients in certain cold & flu products. Based on your experience, we recommend discontinuing the use of the product, but please hold onto it for at least 2 weeks in case our team needs any additional information. In the meantime, we recommend trying our regular Vicks Severe or Cold & Flu line of products which have a lower level of flavor ingredients vs. our VapoCool products. If you have further concerns, we recommend contacting a doctor. To help us make sure we can best assist you, we would love to learn more about your experience. When you have the chance, please give us a call at (800) 873-8276.

We're sorry that you didn't care for our VapoCool Severe Sore Throat Drops, Carl. Extensive research and consumer testing goes into creating product features that appeal to our consumers. We also realize that symptom needs and preferences can vary from person to person, and we'd like to learn more about your experience to further help. Please give us a call at 1-800-873-8276 from 9AM — 6PM EST Monday – Friday.