We appreciate you taking the time to share your thoughts, Jo! When we design our products, we do extensive research and consumer testing to create flavors that we think our consumers will love, so we're really sorry to hear that this wasn't the case here. We know that preferences can vary from person to person, so consumer feedback is really important to us, and we always take it into account when making changes or designing future products. This isn't the experience we want you to have, and our team would like to learn more to be able to assist you further; please give us a call at (800) 873-8276, any time from 9:00AM-6:00PM EST Monday-Friday, so we can help!

We're very sorry to hear this has been your experience with Vicks VapoCool Severe Drops, Danny. Our products go through extensive tests to ensure they are safe when used as directed, so we appreciate you bringing this to our attention. We understand that some consumers are sensitive to the flavor ingredients in certain cold & flu products. Based on your experience, we recommend discontinuing the use of the product, but please hold onto it for at least 2 weeks in case our team needs any additional information. In the meantime, we recommend trying our regular Vicks Severe or Cold & Flu line of products which have a lower level of flavor ingredients vs. our VapoCool products. If you have further concerns, we recommend contacting a doctor. To help us make sure we can best assist you, we would love to learn more about your experience. When you have the chance, please give us a call at (800) 873-8276.

We're sorry you're not liking the Winterfrost flavor of our Vicks VapoCool Severe Medicated Sore Throat Drops. Extensive research and consumer testing goes into creating product features that appeal to our consumers, and we offer a variety or product versions. Other options include our Honey Lemon Chill or Cherry Freeze flavored VapoDrops. We want you to have the symptom care you need, and our Vicks Team would like to gather details of your experience to further help. Please give us a call at 1-800-873-8276 from 9AM –6PM EST Monday – Friday.