Hello Mac,<br /><br />Thank you for sharing your experiences with the new HW-C400 Soundbar. I am sorry to see that you are not fully satisfied with your purchase. <br /><br />We appreciate your thoughts regarding the build-quality and the mounting options of your Soundbar. This review will be shared among our internal teams.<br /><br />Should you ever have questions or need help, please call us at 1-800-SAMSUNG (ask for Soundbars), available 8 AM – 12 AM EST, 7 days a week.<br /><br />For additional support resources such as downloading a full manual, visit us on the Samsung website and click on the ‘Support’ link in the upper right corner of the homepage.<br /><br />~Samsung Solutions

Hello WalmartCustomer,<br /><br />Please know you are leaving a review for the HW-C400 Soundbar, not the service provided by Walmart. Please follow up directly with Walmart for further assistance. We hope your issue is resolved in a timely manner. Should you have questions regarding Samsung Products, please contact Samsung Support at 1-800-SAMSUNG, 8AM - 12AM EST, 7 days a week. Our LiveChat agents are also available by clicking on the ‘Support’ link on our website. <br /><br />~ Samsung Solutions

Hello Luis,<br /><br />We appreciate you taking a moment to review the HW-C400 Soundbar.<br /><br />The HW-C400 Soundbar is an all-in-one with a built-in subwoofer.<br /><br />You can optimize your audio performance to your liking by pressing the SOUND MODE button on your soundbar remote and then selecting the desired sound effect by choosing SURROUND SOUND or STANDARD.<br /><br />By pressing the TONE CONTROL button, you can adjust the volume of the treble or bass sound. Press the button to select TREBLE or BASS and then adjust the volume between -6~&#43;6 by using the Up/Down buttons.<br /><br />Press and hold the SOUND CONTROL button for about 5 seconds to adjust the sound for each frequency band. 150Hz, 300Hz, 600Hz, 1.2kHz, 2.5kHz, 5kHz, and 10kHz are selectable using the Left/Right buttons and each can be adjusted to a setting between -6 to &#43;6 using the Up/Down buttons. (Make sure the Sound mode is set to “STANDARD”.<br /><br />Additionally, using the WOOFER button on the remote, you can adjust the subwoofer’s volume between -6 to &#43;6 by toggling the button up or down. To set the subwoofer volume level to 0, press the button down.<br /><br />If you need more help, Samsung is here for you. Please call us at 1-800-SAMSUNG, 8AM - 12AM EST (Ask for Soundbars), 7 days a week. Our Live Chat agents are also available by clicking on the ‘Support’ link on our website.<br /><br />~ Samsung Solutions

Linda,<br />Thank you for purchasing the Samsung HW-C400 Soundbar. We value your input regarding any confusion with HDMI support. The HW-C400 connects wirelessly to your TV via Bluetooth or wired through optical cables.<br />If you’d like more help with settings, please know we’re here to help! Call us at 1-800-SAMSUNG (Ask for Soundbars), 8AM - 12AM EST, 7 days a week. Or visit us on the Samsung website and click on the ‘Support’ link for:<br />• LiveChat<br />• Manuals, Software, &amp; Warranty Info<br /><br />~ Samsung Solutions

Hello Jonathan,<br /><br />Thank you for your purchase of the Samsung HW-C400 Soundbar, I am sorry that you have experienced this issue with your soundbar.<br /><br />Samsung is committed to providing the best possible product experience, quality, and value, and we back this soundbar with a 1-year limited manufacturer&#39;s warranty.<br /><br />So that we can better assist you, please reach out to Samsung Support at<br /><br />1) 1-800-SAMSUNG (ask for Soundbars), 8 AM - 12 AM EST, 7 days a week. <br />2) LiveChat with an agent by clicking the ‘Support’ link on the Samsung website homepage.<br /><br />We hope to hear from you so we can work together to find a solution.<br /><br />~Samsung Solutions